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philmcleod
Aspiring Contributor
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Message 11 of 12

Re: Intermittent dial out problem.

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Although this thread is old maybe you can also help me. I have exactly the same problem as david00 and have done the testing using the test socket.

Incoming calls are not affected and my fibre broadband works fine (76Mbps) even when I am having the dial out problem

I am getting nowhere with BT as although I eventually managed to get it logged as a fault, despite a normal line test showing no problem, on my account it shows fault ongoing and expected to be fixed 3 days ago. I have had no contact from BT since logging the fault last Monday and if I try phoning for an update they start the whole process again doing a normal line test.

I originally posted this problem about 10 days ago and it was suggested that

"there are possibly two areas of suspicion , the exchange line card, or the broadband port your line uses (even if the broadband performance isn't affected)..these issues won't show up on a 'line test' "

Please help if you can

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 12 of 12

Re: Intermittent dial out problem.

Go to solution

@philmcleod

You already have an active thread about this here.

https://community.bt.com/t5/Phones/Re-Landline/m-p/1732743#M54360

 

Please can you update that one, and not post on an exising thread.

Thanks

 

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