I have factory reset the hub this morning, I'll monitor and report back.
Reset has made no difference.
Exposed account number in the URL remains the same.
Might be getting somewhere with this, I've done something else which I am now keeping an eye on.
Thanks for your posts and welcome back!
Sorry that you're randomly seeing the "BT account suspension page" when trying to use your broadband. I can understand the frustration due to no bills being outstanding. There may be a few reasons why this is happening and I just want to clarify that the number in the URL is not a BT account number.
This isn't something the Community will be able to help with so you can send us over your details and we'll give you a hand from here. Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.
Thanks all, I seem to have sorted it out and the answer to all my issues.
So, it would appear that DNS was the source of my problem. I run my own DNS box and forward any DNS requests it does not know about onto the BT DNS Servers, it would seem my DNS server has issues with response times, I have no idea why it was redirecting rather than a simple 404 error page.
Until I can fix my internal network, I have switched everthing over to BT directly and so far, no redirects. I am hopeing that is the end of the problem.
I have had this setup at home for many, many years even before I was with BT and never seen this before.
And it would appear my last post was to soon,
Been using the web fine for an hour or so this morning then bam the errors are back.
Sorry for these endless posts talking to myself, but I have now identified the actual cause.
Remember that my neighbours broadband is really suspended and this is key to the whole thing, and the other symptoms I have been seeing also explain everything.
So, my neighbour is currently using my broadband via WIFI,
I currently see 16 devices connected via wifi to my smarthub. However, earlier on when I went to the hub homepage I could only see 2 devices on wifi which is obviously not correct.
So something next door has created a bridge between our networks, and at this point I am guessing its the main SKY Q box being connected to my WIFI and an ethernet cable going to their hub, so it has in effect become a router.
So I now have two BT smarthubs with the same IP address on my network, this would explain everything. Some of our web requests are being routed to the suspended smarthub, remember it has the same IP address and there would appear to be no duplicate IP address checking in the smarthub firmware and that the smarthub is the default gateway.
it would also explain why sometimes when looking at the smarthub, trying to enter the admin password would say it is incorrect and 5 mins later it would be ok as the login request was going to the wrong smarthub.
I could change the IP addressing on mine, but it would break to much my side, so my neighbour is instead just going to unplug the suspended smarthub which should solve the problem, I'll let you know. Who would have thought the Sky-Q box even allowed routing across its interfaces.