I have a fairly new BT YV box (Humax DTR-T2100) which intermittently doesn't seem to register remote key presses - it misses about 1 out of 5 approx. It's most noticeable on the Guide when using the direction keys but it happens with other keys too.
I've changed the batteries, and even tried out a One For All remote as a replacement but the problem remains, so it looks like it's a problem with the box.
Any ideas what could be wrong?
Sounds corny but have you cleaned the infrared emmiter & receiever and replaced the batteries?
After that i would have thought a call to the help desk was your next option.
l had the plastic film on the YV box so I removed that - no difference. I'm guessing the film would have prevented any dirt on the receiver. As before I've replaced the batteries and also tried a universal remote with no change, so it looks like the helpdesk is next.
Tx for the tip, I've made sure of that.
I've also done a Software reset and Factory Reset - no difference.
BT say that they can't help me as I didn't purchase the box through them, so I went ot Youview and they've put me on to Humax.