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Beginner
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Message 1 of 2

Intermittent slow access to Web Pages

For over a month we have been having problems when suddenly it may take several minutes to display for example bbc.com. Our BT Business Hub 2700 has been factory reset. This line is dedicated to the broadband. BT Have replaced the wall socket face plate so that a filter is no longer required. All tests show no errors on the line. The problem occurs with a directly connected LAN lap top as well as with all PCs on our network. Max of about 6 at any one time.

The max speed we have ever been able to achieve is about 3Mb although the Hub shows about 5Mb.

I have just run http://speedtest.btwholesale.com/ and the speed showed 1.4Mbps and then rerun 3.5Mbps ping 66ms.

Our server is running Windows Server 2011

Can anyone suggest anyway I can monitor what may be causing the problem and also comment on the data below. In Particular the Corrected and Uncorrect block counts - do these indixcate anything. This is data collected over a bit more than 24 hours.

DSL Details

Modem Type:Built in modem - ADSL
DSL Line (Wire Pair):Line 1 (inner pair)
Current DSL Connection:
 
Rate:

Down

5971 kbs

Up

917 kbs

Max Rate:5889 kbs912 kbs
Noise Margin:8.7 dB5.5 dB
Attenuation:46.7 dB25.7 dB
Output Power:19.5 dBm12.5 dBm
 
Protocol:G.DMT2 Annex A
Channel:Interleaved
DSLAM Vendor InformationCountry: {46336} Vendor: {IFTN} Specific: {51313 }
ATM PVC:0/38
 
Rate Cap:5889 kbs
Attenuation @ 300kHz:46.7 dB
Uncanceled Echo:-11.7 dBOk
VCXO Frequency Offset:6.0 ppmOk
Final Receive Gain:25.5 dBOk
Excessive Impulse Noise:0Ok

Traffic Statistics

Bytes Packets Errors % Cells Errors %
IP Traffic
Transmit:10122555328300
Receive:3164942025405841000
 
ATM Traffic
Transmit:2912140100
Receive:6949841400

DSL Link Errors

Collected for 1Day22:53:28

Reset 24-hr int. 15-min int. Last Event
 SinceCurrentCurrentTime Since
 
ATM
Last Event
Cell Header Errors8937808380:00:15
Loss of cell Delineation79968520:00:48
 
DSL
Link Retrains:0000:00:00
DSL Training Errors:0000:00:00
Training Timeouts:0000:00:00
Loss of Framing Failures:0000:00:00
Loss of Signal Failures:0000:00:00
Loss of Power Failures:0000:00:00
Loss of Margin Failures:0000:00:00
**bleep**. Seconds w/Errors:3080246580:00:15
**bleep**. Sec. w/Severe Errors:10110107:15:55
Corrected Blocks:4852144329737340:00:05
Uncorrectable Blocks:102739344100:00:15
DSL Unavailable Seconds:0000:00:00

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Intermittent slow access to Web Pages

Welcome to the BT Residential Customers forum

 

If you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

 

Thanks

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