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Toneloc0_0
Contributor
1,297 Views
Message 1 of 5

International SMS text message spam scam

Hi

I have noticed 13 x international SMS's at 25p each on my mobile bill.

They all appeared on 10.3.16 at 3 different times 09:35, 11:24 & 11:25.

 

I have not sent any international text messages (checked message log), I had a few last month and blocked the number

 0034778347328 
  

Does anyone know why these messages appear & how to stop them?

I have deleted any unused/new apps from my iPhone and have left the ones I have had for ages without issue

 

Cheers

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4 REPLIES 4
DanielS
Moderator
Moderator
1,262 Views
Message 2 of 5

Re: International SMS text message spam scam

Hi @Toneloc0_0,

 

Have you had this looked into already? If you haven't, contact our BT Mobile team today using this link.

 

If you need further help afterwards, let me know.

 

DanielS

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Toneloc0_0
Contributor
1,253 Views
Message 3 of 5

Re: International SMS text message spam scam

Hi mate
Yes spoke with a couple of agents. Last one very nice and helpful said leave it until the bill is generated they will look into it then.
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DanielS
Moderator
Moderator
1,236 Views
Message 4 of 5

Re: International SMS text message spam scam

Thanks @Toneloc0_0,

 

I've sent you a message about it. Check it out for me.

 

Thanks

 

DanielS

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Toneloc0_0
Contributor
1,164 Views
Message 5 of 5

Re: International SMS text message spam scam

Hi Robbie,

I received a call from a customer service agent yesterday.

They have issued a credit for all of the messages I did not send.

 

Thank you for your help

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