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DavidSCh
Beginner
1,099 Views
Message 1 of 15

Internet DIES when I try downloading...

Upgraded the Fibre and they sent me the new router recently... Put it in... Start browsing... All fine. 

 

Downloaded a little, speeds are good. 4 times better.

 

After 2 or 3 days bam, the whole internet connection dies whenever I try downloading files at high speeds..

 

What in gods name is this **bleep**?

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14 REPLIES 14
Webby
Distinguished Sage
1,098 Views
Message 2 of 15

Re: Internet DIES when I try downloading...

What do you mean dies? You're not able to browse when downloading? The internet cuts off? The downloads stop?

On all devices or just one?
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DavidSCh
Beginner
1,093 Views
Message 3 of 15

Re: Internet DIES when I try downloading...

My laptops internet competely cuts off. And the phones run extremely slow / or cut off.

 

It's a bit silly really. Had no issues on the non-fibre. 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,085 Views
Message 4 of 15

Re: Internet DIES when I try downloading...

Could you please post the results from the BT Wholesale speed checker, including the further diagnostics.

http://speedtest.btwholesale.com/

 

This must be done using an Ethernet cable connection.

 

 

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DavidSCh
Beginner
1,079 Views
Message 5 of 15

Re: Internet DIES when I try downloading...

Download Speed - 25.01

Upload Speed - 0.00

Ping Latency - 28.00

 

Further Diagnostics - I get an error message when trying to find my address.

 

"No Fibre to the Premises (FTTP) services have been found at this address. Please check the postcode or use the Telephone Number or Service ID to conduct the test."

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,071 Views
Message 6 of 15

Re: Internet DIES when I try downloading...

Are you using this link http://speedtest.btwholesale.com/

 

Use the ADSL and Fibre to the cabinet Broadband option, as I assume you are on normal FTTC service, not FTTP?

 

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DavidSCh
Beginner
1,046 Views
Message 7 of 15

Re: Internet DIES when I try downloading...

I am using that link yes. And I have no idea if I'm on FTTC or FTTP 😕

 

Ok I've just ran the further diagnostics by using the ADSL and Fibre etc and I'm not sure what infomation you need so heres the picture.

 

Capture.PNG

 

Ultimately, the general internet and browsing is fine, its just whenever I download a movie or album or game, it all comes crashing down. 

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Webby
Distinguished Sage
1,030 Views
Message 8 of 15

Re: Internet DIES when I try downloading...

When you're downloading you're totally saturating the available bandwidth.
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DavidSCh
Beginner
1,028 Views
Message 9 of 15

Re: Internet DIES when I try downloading...

How do I stop this? Even when I start the download, it will download at 3.5mb and then drop to 0 after 30 seconds because the connection died.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,019 Views
Message 10 of 15

Re: Internet DIES when I try downloading...

There is nothing wrong with your Internet download speed of 31Mbs. Is the device you are downloading on, connected using an Ethernet cable?

It could also be the site that you are downloading from, is restricting the speed.

 

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