Internet Disconnects but Light Stays Blue

[Repuran]

For the alst 4-5 weeks I've had countless calls with BT and changed filters, powercycled the router and changed the socket it's in multiple times. During the evening hours between 5-10pm usually my connection constantly drops but the light remains blue on my Home Hub 4 ADSL connection.

BT think the problem is with a device inside my house intefering with the signal/frequency as the light stays blue and it reconnects within 30 seconds everytime. The devices used between these hours are usually the Landline phone, a Windows vista Laptop, 2 iPhones and an iPad.

Does anyone have experience with an issue like this and have any thing I can do?

[john46]

are you using a wired or wireless connection

[Repuran]

Well I have tried putting the hub in the master socket and unplugging everything else with a wireless connection and the problem still persisted. Usually I have the Desktop connected via wire and it still disconnectes frequently.

[john46]

try downloading insidder and run the programme this should enable you to select a clear wireless channel

[Repuran]

I'll try chancging the channel (currently on 11 am changing to 6) but I have no neghbours so I don't think it could be an overused channel, if I move the hub to another socket in my house and use a wired connection to the desktop it still disconnects so surely this eliminates the wireless issues?

[john46]

which port are you using for the ethernet connection have you tried using a different port

[Repuran]

I'll give that a try now but I don' think it's that as when it drops all devices lose connection even the wireless ones.

[john46]

it could be a faulty hub but all options have to be checked out first

[Repuran]

Yeah, I think I've tried everything the only options left is a specific device inside my house causing it or the hub itself, BT said they will send a new BT home hub 4 tomorrow so if it still persisits after that arrives I'll let you know.

Thanks.

[john46]

post back if you need further help