Internet Dropping

[Liamcab]

I hope someone can point me in the right direction.

Previously my internet would drop everynight around a certain time,

I have checked in my house for any timers or anything that could interfere 

Okay, So at first I thought it was my XBOX console causing it, Because for 3-4 days when not playing on xbox I had 0 disconnections.

When i start playing my xbox it (may) happen) So it could be once every 1 hour  or its also been times where its every 5 minutes.  

What happens is my whole internet loses connection.  It goes from being blue to a straight green 

Now, I thought maybe it was my xbox causing issues.  Now i have the new xbox and 3 days no issues... 4th and 5th day I have 2-5 disconnections.  Not at the same time, Because one night it started happening at 6pm instead of the usual 10pm.

I have had over 8 Engineers  which cannot fix this.  

I managed to grab a log the last time it happened (10 mins ago)

Id just like to add - its only when I game (but not all the time) It could be active for 2 hours then go off and then active for 40 minutes then go off.

Log attached

I will have to double post due to message exceed

[Liamcab]

22:50:08, 15 Nov.

:DHCP Confirmation of Request

22:50:08, 15 Nov.

wl1:A WiFi device <EA:A6:F3:5F:71:70> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

22:49:46, 15 Nov.

: HTTP UserAdmin timeout from 192.168.1.23

22:43:42, 15 Nov.

:This Rule has been applied successfully: [id:232, InternalClient: 192.168.1.88, External Ports:(56682,0), Internal Ports: (56682,0), Protocol: UDP]

22:43:42, 15 Nov.

:Adding port mapping rule by System

22:43:42, 15 Nov.

:Updating port mapping rule (232) by System

22:43:31, 15 Nov.

:Deleting port mapping rule (231) by System

22:43:31, 15 Nov.

:Updating port mapping rule (231) by System

22:41:32, 15 Nov.

:This Rule has been applied successfully: [id:231, InternalClient: 192.168.1.88, External Ports:(56682,0), Internal Ports: (56682,0), Protocol: UDP]

22:41:32, 15 Nov.

:Adding port mapping rule by System

22:41:32, 15 Nov.

:Updating port mapping rule (231) by System

22:41:30, 15 Nov.

eth1:[Device Connected] MAC Address:dc:98:40:e3:3a:b1 Host Name: XBOX IP Address: 192.168.1.88, lease duration is 1814400 seconds.

22:41:30, 15 Nov.

BR_LAN:The DHCP options that are offered by the device (id:20): DiscoverOptions: 53,61,12,60,55 | DiscoverOption55: 1,3,6,15,31,33,43,44,46,47,119,121,249,252 | RequestOptions: 53,61,50,54,12,81,60,55 | RequestOption55: 1,3,6,15,31,33,43,44,46,47,119,121,249,252 | HostName: XBOX | VendorId: MSFT 5.0 XBOX

22:41:30, 15 Nov.

:DHCP Confirmation of Request

22:40:12, 15 Nov.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed

22:40:11, 15 Nov.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated

22:40:11, 15 Nov.

ppp1:TR69 receiving InformResponse message

22:40:11, 15 Nov.

ppp1:TR69 event found : 4 VALUE CHANGE

22:40:11, 15 Nov.

ppp1:TR69 event found : 1 BOOT

22:40:10, 15 Nov.

ppp1:TR69 sending Inform message

22:40:09, 15 Nov.

ppp1:TR69 event found : 4 VALUE CHANGE

22:40:09, 15 Nov.

ppp1:TR69 event found : 1 BOOT

[Liamcab]

continued.

23:38:21, 15 Nov.

:A device reset was performed. Reason TR69(3)

23:38:14, 15 Nov.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed

23:38:13, 15 Nov.

ppp1:TR69 sending RebootResponse message

23:38:13, 15 Nov.

ppp1:TR69 receiving Reboot message

23:38:13, 15 Nov.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated

23:38:13, 15 Nov.

ppp1:TR69 receiving InformResponse message

23:38:13, 15 Nov.

ppp1:TR69 event found : 6 CONNECTION REQUEST

23:38:13, 15 Nov.

ppp1:TR69 event found : 4 VALUE CHANGE

23:38:12, 15 Nov.

ppp1:TR69 sending Inform message

23:38:11, 15 Nov.

ppp1:TR69 event found : 6 CONNECTION REQUEST

23:38:11, 15 Nov.

ppp1:TR69 event found : 4 VALUE CHANGE

23:38:10, 15 Nov.

ppp1:TR69 sending Inform message

23:38:10, 15 Nov.

ppp1:TR69 creating new session with ACS

23:38:08, 15 Nov.

ppp1:TR69 ConnectionRequest: processing request from ACS

23:38:08, 15 Nov.

ppp1:Request for a new authenticated connection

23:38:08, 15 Nov.

ppp1:TR69 ConnectionRequest: processing request from ACS

23:12:59, 15 Nov.

BR_LAN:The DHCP options that are offered by the device (id:13): DiscoverOptions: 53,55,57,61,51,12 | DiscoverOption55: 1,121,3,6,15,119,252,95,44,46 | RequestOptions: 53,55,57,61,50,54,12 | RequestOption55: 1,121,3,6,15,119,252,95,44,46 | HostName: Liams-MBP | VendorId:

23:12:59, 15 Nov.

:DHCP Confirmation of Request

23:12:41, 15 Nov.

wl1:A WiFi device <F0:18:98:70:8C:10> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

22:50:08, 15 Nov.

BR_LAN:The DHCP options that are offered by the device (id:7): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,55,57,61,50,51,12 | RequestOption55: 1,121,3,6,15,114,119,252 | HostName: Rebeccas-iPhone | VendorId:

[Liamcab]

continued

00:01:09, 01 Jan.

eth1:An Ethernet port is now connected (2/1000/FULL)

00:00:51, 01 Jan.

BR_LAN:UPnP functionality has been activated

00:00:50, 01 Jan.

eth1:A device has been disconnected from an Ethernet port (2)

00:00:43, 01 Jan.

:This Rule has been applied successfully: [id:195, InternalClient: 192.168.1.50, External Ports:(3544,4500), Internal Ports: (3544,4500), Protocol: UDP]

00:00:43, 01 Jan.

:Adding port mapping rule by User

00:00:43, 01 Jan.

:Updating port mapping rule (195) by User

00:00:43, 01 Jan.

:This Rule has been applied successfully: [id:194, InternalClient: 192.168.1.50, External Ports:(3074,3075), Internal Ports: (3074,3075), Protocol: UDP]

00:00:43, 01 Jan.

:Adding port mapping rule by User

00:00:43, 01 Jan.

:Updating port mapping rule (194) by User

00:00:43, 01 Jan.

:This Rule has been applied successfully: [id:193, InternalClient: 192.168.1.50, External Ports:(88,500), Internal Ports: (88,500), Protocol: TCP/UDP]

00:00:43, 01 Jan.

:Adding port mapping rule by User

00:00:43, 01 Jan.

:Updating port mapping rule (193) by User

00:00:43, 01 Jan.

:This Rule has been applied successfully: [id:192, InternalClient: 192.168.1.50, External Ports:(3074,3074), Internal Ports: (3074,3074), Protocol: TCP]

00:00:43, 01 Jan.

:Adding port mapping rule by User

00:00:43, 01 Jan.

:Updating port mapping rule (192) by User

00:00:43, 01 Jan.

:This Rule has been applied successfully: [id:1, InternalClient: , External Ports:(0,0), Internal Ports: (0,0), Protocol: ]

00:00:43, 01 Jan.

:Updating port mapping rule (1) by UPnP

00:00:42, 01 Jan.

eth1:An Ethernet port is now connected (2/1000/FULL)

00:00:40, 01 Jan.

:The LAN DHCP Server is active

00:00:40, 01 Jan.

BR_LAN: Revoked prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

00:00:40, 01 Jan.

:DNS name resolution is now active

00:00:39, 01 Jan.

wl0:WLAN has been activated (BTWifi-X) (band : 5GHz).

00:00:39, 01 Jan.

wl0:WLAN has been activated (BTWi-fi) (band : 5GHz).

00:00:39, 01 Jan.

wl0:WLAN has been activated (BTHub6-7C2G-5) (band : 5GHz).

00:00:39, 01 Jan.

wl1:WLAN has been activated (BTWifi-X) (band : 2.4GHz).

00:00:39, 01 Jan.

wl1:WLAN has been activated (BTWi-fi) (band : 2.4GHz).

00:00:39, 01 Jan.

wl1:WLAN has been activated (BTHub6-7C2G) (band : 2.4GHz).

00:00:37, 01 Jan.

wl0:(0/48) Channel Hopping initiated/Manually initiated

00:00:37, 01 Jan.

wl1:(0/6) Channel Hopping initiated/Manually initiated

00:00:36, 01 Jan.

:FIREWALL --OUTPUT_DROP--IN= OUT=bcmsw src=0000:0000:0000:0000:0000:0000:0000:0000 DST=ff02:0000:0000:0000:0000:0000:0000:0016 LEN=76 TC=0 HOPLIMIT=1 FLOWLBL=0 PROTO=ICMPv6 TYPE=143 CODE=0

00:00:36, 01 Jan.

:The Modem has successfully powered up

00:00:36, 01 Jan.

:WDG Laststatus:: # Current boot was caused by Soft Reset (ACS)

00:00:29, 01 Jan.

:The Modem underwent a warm reset

00:00:24, 01 Jan.

:WAN: ethernet as LAN

23:38:24, 15 Nov.

dsl:VDSL Link Down: duration was 3740 seconds

23:38:24, 15 Nov.

:VLAN VLAN_DATA disconnected

23:38:24, 15 Nov.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

23:38:23, 15 Nov.

ppp1:The DYN ROUTE [81.139.57.100/32 gw 172.16.16.60] is deleted

23:38:23, 15 Nov.

ppp1:The DYN ROUTE [81.139.56.100/32 gw 172.16.16.60] is deleted

23:38:23, 15 Nov.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

23:38:21, 15 Nov.

ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36

23:38:21, 15 Nov.

BR_LAN: Revoked prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

23:38:21, 15 Nov.

BR_LAN: Revoked prefix = 2a00:23c6:988a:3900::/64 (valid time = 2026291200 / preferred time = 2026291200)

23:38:21, 15 Nov.

ppp1: Revoked prefix = 2a00:23c6:988a:3901::/64 (valid time = 2026291200 / preferred time = 2026291200)

23:38:21, 15 Nov.

ppp1: Revoked prefix = 2a00:23c6:988a:3900::/56 (valid time = 2026291200 / preferred time = 2026291200)

[Liamcab]

00:01:32, 01 Jan.

:HTTP UserAdmin login from 192.168.1.23 successfully

00:01:31, 01 Jan.

:PPPoE error: timeout

00:01:27, 01 Jan.

:PPPoE error: timeout

00:01:25, 01 Jan.

:DHCP Confirmation of Request

00:01:22, 01 Jan.

wl1:A WiFi device <A8:91:3D:E8:2B:74> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

00:01:20, 01 Jan.

ptm0.101:VLAN VLAN_DATA connected

00:01:19, 01 Jan.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

00:01:19, 01 Jan.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

00:01:19, 01 Jan.

dsl:VDSL link Up: Down Rate=33023Kbps, Up Rate=8276Kbps, SNR Margin Down=0.00dB, SNR Margin Up=5.00dB

00:01:15, 01 Jan.

:HTTP UserBasic login from 192.168.1.23 successfully

00:01:09, 01 Jan.

BR_LAN:The DHCP options that are offered by the device (id:22): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,55,57,61,50,51,12 | RequestOption55: 1,121,3,6,15,114,119,252 | HostName: iPhone | VendorId:

00:01:09, 01 Jan.

:DHCP Confirmation of Request

00:01:09, 01 Jan.

wl1:A WiFi device <36:1B:2A:21:35:A5> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

[DavidM]

Hi @Liamcab and thanks for posting.

If the hub lights are going straight to green it may be faulty. Before we look at that can you try a quiet line test by dialling 17070 option 2 when you see the drops? If there's noise on the line then we'll need to report this as a line fault.

Cheers

David