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Beginner
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Message 1 of 8

Internet Issues, Wired Speed Test Results (Under Guaranteed Speed as well) Any Help please :)

Okay we had an engenerr monday at 9am (12/09) and he could not find anyfult at that time and said could be a "reining" (think that is how you spell it the engerner said it sounds like raining but with an e)?

 

The main problem it always happens around 10pm onwards where the internet speeds slows down and keeps cutting out. It can also get as bad from 2000ping to less than out garanteed speed.

 

So are we beeing "reining", throttling, ddosed, hacked or somthing? or is it Bt's servers?

 

So these are all our tests that we have done.

 

There is no noise on the 17070 line.

 

DSL Check

 

Capture.PNG

 

 

Bt whole sale test

unnamed.png

 

The wired part for this internet speed that the most we get is just over 3 so 8 should be impossible?

 

 

Ookla Speed test from all last week.

06/09
http://www.speedtest.net/my-result/5610879165
http://www.speedtest.net/my-result/5610922849
http://www.speedtest.net/my-result/5610932679

 

07/09
http://www.speedtest.net/my-result/5613626733
http://www.speedtest.net/my-result/5613657779
http://www.speedtest.net/my-result/5613691284

 

08/09
http://www.speedtest.net/my-result/5616328509
http://www.speedtest.net/my-result/5616352412

 

09/09
http://www.speedtest.net/my-result/5619040253
http://www.speedtest.net/my-result/5619054441

 

10/09
http://www.speedtest.net/my-result/5621502326

 

Thanks any help will be gratefull as we are all out of ideas. 

 

PS: Our house garanteed speed it 0.5dl

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7 REPLIES 7
Distinguished Sage
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Message 2 of 8

Re: Internet Issues, Wired Speed Test Results (Under Guaranteed Speed as well) Any Help please :)

are you using a wired or wireless connection as the BT Wholesale speedtest show no problems and show your line is performing over estimate that is not a problem

So are we beeing "reining", throttling, ddosed, hacked or somthing? or is it Bt's servers? Simple answer is NO
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Beginner
648 Views
Message 3 of 8

Re: Internet Issues, Wired Speed Test Results (Under Guaranteed Speed as well) Any Help please :)

Thanks for the reply john.

 

"are you using a wired or wireless connection" Yes we use a wired connection, and all the other devices are on airplane more or off.

 

 

"the BT Wholesale speedtest show no problems and show your line is performing over estimate that is not a problem"

Yes but it says 8 but we bearly get over 3, so saying 8 must be fulty? as it takes ages to load up a simple web page (say 3-4min) when its after around 9pm where all the lag starts and as you can see from the ookla speed test speeds and the ping.

 

So any sulutions? or can we even get a engener to come over at 10pm+?

 

 

"So are we beeing "reining", throttling, ddosed, hacked or somthing? or is it Bt's servers? Simple answer is NO"

 

if the answer is no what could be causing the issue with our speed being under our garateed speed or having the high ping 1000+?

 

PS the next time it lagg we may try another test with the btwholesale one.

 

Thanks again

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Aspiring Expert
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Message 4 of 8

Re: Internet Issues, Wired Speed Test Results (Under Guaranteed Speed as well) Any Help please :)

REIN, Repetative Electrical Impulse Noise.

That's where electrical interference from something, could literall be anything from a dodgy street light to the electrical cable for a lamp in your hall way.
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Distinguished Sage
632 Views
Message 5 of 8

Re: Internet Issues, Wired Speed Test Results (Under Guaranteed Speed as well) Any Help please :)

What speeds does the BT wholesale test show when your connection slows down will you please post back the results the Wholesale test is the only one BT Retail your provider will accept
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Beginner
616 Views
Message 6 of 8

Re: Internet Issues, Wired Speed Test Results (Under Guaranteed Speed as well) Any Help please :)

Hi all again

 

First thanks for reply guys and what Rein is.

 

So here are two updates from the weekend Sat and Sun.

 

Capture01.PNG

 

and

 

Untitled02.PNG

 

The First (Sat) results seems resonable for whats happening being slow etc, but the second one (Sun) one showing we should have 54 when we have no fiber optic is confusing? 

 

Thanks again.

 

 

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Distinguished Sage
599 Views
Message 7 of 8

Re: Internet Issues, Wired Speed Test Results (Under Guaranteed Speed as well) Any Help please :)

the last speedtest is defiantly incorrect and looks like a random error on the checker
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Moderator
Moderator
588 Views
Message 8 of 8

Re: Internet Issues, Wired Speed Test Results (Under Guaranteed Speed as well) Any Help please :)

Hi @nightninja,

 

I'd have to agree with @john46. There definitely appears to be a problem with those checker results. Can you try running the test again?  In the meantime take a look at http://www.kitz.co.uk/adsl/rein.htm which will give you information on REIN issues.

 

Cheers

 

David

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