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pdoku1234
Beginner
276 Views
Message 1 of 2

Internet Not Working - Confusing service

Hi 

 

My broadband dropped completely a week ago. I spoke to BT helpine, who arranged for a technician to visit my apartment. 

However, I recieved a text from BT who informed me that they were aware of a fault in the broadband network, and that the problem should be fixed by the 28th of November. I was informed that I would also recieve a text, and that the technician was no longer required. 

 

The time has passed and I have recieved nothing. I had also logged the fault on BTs website, and the estimated repair date is stuck on the 29th of November.

 

I have called the BT helpine to ask for an update, and I was told I should call a technician again to check the phone line, so it seems I am going around in circles. I informed the person on the phone of the text I recieved and the estimated repair date and they were completely unaware. 

 

Please can someone advise what I can do to escalate this. 

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1 REPLY 1
JohnC2
Moderator
Moderator
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Message 2 of 2

Re: Internet Not Working - Confusing service

Hi @pdoku1234 Sorry you are having a problem with your broadband connection. 

 

Is the problem still happening and if so post back and let us know and we will be happy to help.

 

Cheers

John

 

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