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Anonymous
Not applicable

on ‎26-08-2020 2h37

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Message 1 of 2

Internet Speed / dropping

Hello BT Community Forum's,

 

Is is just me or is BT taking the p**s with the speed's at the moment, I do understand that they are working their **bleep** off to keep us online. Please take a look at the image down below:

 

 

test-speed.jpg

 

 

There is absolutely no way I'm paying for 56.1MBPS (because that speed too my SmartHub is the speed that coming into my property) 

 

It's like 2am GMT and I ain't happy about this now, it's a laugh 😂 taking the mick ngl. I am on Fibre 2 by the way. I should of just went to Virgin Media!

 

 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎26-08-2020 8h35

879 Views
Message 2 of 2

Re: Internet Speed / dropping


please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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