We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Reported fault with broadband on 28th March. Was never fixed. (BT Infinity stopped working completely)
Reported fault with telephone line on 2nd April (as per fault tracking). Was promised a call to my mobile on 8th April to confirm that it has been fixed. No call received, fault still not fixed.
So no BT infinity for 13 days (and counting). No telephone line for 8 days (and counting).
My broadband has been down atleast 6 times in the past 3 months and I have made multiple calls to the useless non-British call centre.
I have absolutely no faith this is going to be dealt with.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it