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pamsne
Aspiring Contributor
951 Views
Message 1 of 6

Internet connection dropping

The internet connection keeps dropping out and has randomly dropped out many times over a month period. Theres noise on the line and noise margin tends to be high. The connection can just suddenly become stable again.

 

We've had this problem many times before and was always traced back to the exchange being the issue.

 

 

 

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5 REPLIES 5
imjolly
Distinguished Sage
Distinguished Sage
940 Views
Message 2 of 6

Re: Internet connection dropping

Try quiet line test. Dial 17070 option 2 should be silent and best with corded phone. If you get line noise apart from announcement then report phone fault NOT broadband to 151. Get that fixed and stability should improve



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pamsne
Aspiring Contributor
927 Views
Message 3 of 6

Re: Internet connection dropping

i have donethe quite line test and as a Openreach engineer i have tested the line otherways and alll is good , this a i stated happens every so often and is usually an issue with the broadband not the line , i cant remeber what the moderator done last time but they reset some settungs and it seems to have been alright for about a year and a bit , now the issue has returned 

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JohnC2
Moderator
Moderator
903 Views
Message 4 of 6

Re: Internet connection dropping

Hi @pamsne Sorry you are experiencing a fault with your broadband connection again.

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.  

Thanks
John

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JohnC2
Moderator
Moderator
839 Views
Message 5 of 6

Re: Internet connection dropping

Hi @pamsne I called earlier sorry I missed you. I just wanted to check to see how your broadband connection has been over the last few days since it has been connected to the test socket. 

Cheers
John

 

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JohnC2
Moderator
Moderator
778 Views
Message 6 of 6

Re: Internet connection dropping

Hi @pamsne I checked on the connection today and can see no drops over the last week. Please can you check and confirm how the connection is performing for you at your end.

Cheers
John

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