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edrobotham
Beginner
495 Views
Message 1 of 3

Internet cuts every 15-20 minutes for 5 seconds

For the past 5 days the internet stays up for about 15-20 minutes, then cuts for a ver short time (could be a second, could be 5) but it is very frustrating as it is enough to kick me out of my PS4 game and party everytime I try to start a new game.

 

My PC and PS4 are connected via ethernet and not on the wifi, but my devices on the wifi also get effected by the cuts - any help?

 

Product name:BT Home Hub
2. Serial number:+068543+NQ55305769
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 22/04/16
4. Board version:BT Hub 5A
5. DSL uptime:2 days, 19:43:25
6. Data rate:2001 / 17258
7. Maximum data rate:2641 / 17733
8. Noise margin:8.1 / 6.5
9. Line attenuation:38.0 / 30.5
10. Signal attenuation:37.7 / 25.0
11. Data sent/received:1.8 GB / 14.3 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BTHub5-SMJ9
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-SMJ9
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:84:a4:23:1f:6b:32
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
 

 

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2 REPLIES 2
NeilO
Moderator
Moderator
414 Views
Message 2 of 3

Re: Internet cuts every 15-20 minutes for 5 seconds

@edrobotham Welcome to the forum and thanks for posting, from your router stats it shows that your connection was up for 2 days and 19 hours without any disconnections.  Do you have any noise on your line when using the phone?

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pippincp
Distinguished Sage
391 Views
Message 3 of 3

Re: Internet cuts every 15-20 minutes for 5 seconds

Quiet line test on 17070 option 2. Any noise report a line fault not broadband.

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