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Aspiring Expert
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Message 61 of 70

Re: Internet disconnects but no resync occurs?

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How do I report this problem to BT wholesale diagnostics team? do I have to contact the mods? I forgot to add it still disconected when the noise margin was at 6db.

Thanks 

Thanks
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Distinguished Sage
Distinguished Sage
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Message 62 of 70

Re: Internet disconnects but no resync occurs?

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you need to contact the mods as there is no customer access to wholesale



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Aspiring Expert
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Message 63 of 70

Re: Internet disconnects but no resync occurs?

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Okay thanks I will contact them now and see if they can work out what the issue is and hopefully resolve it

Thanks everyone for your input, appreciated. Smiley Happy

Thanks
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Distinguished Sage
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Message 64 of 70

Re: Internet disconnects but no resync occurs?

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Glad to help any time
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Distinguished Sage
Distinguished Sage
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Message 65 of 70

Re: Internet disconnects but no resync occurs?

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look forward to new stats and the outcome if you do get something from wholesale



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Aspiring Expert
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Message 66 of 70

Re: Internet disconnects but no resync occurs?

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Hello, just an update on whats happening so far with my connection.

I today recived an email from the mods, who said that although the noise margin is at 3db and that could normaly cause the problem it doesnt seem to be in my case as some lines oporate normaly at that which is fine.

thay asked me for some screenshots to show that the times were diffrent and that the ppp was dropping and once they have those screenshots (Which i have sent today) they will report the fault to their suppliers and get them to have a look at what is happening. 

 

Thanks

will keep  you posted. 

Thanks
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Distinguished Sage
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Message 67 of 70

Re: Internet disconnects but no resync occurs?

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Look forward to your news when you can post back
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Aspiring Expert
619 Views
Message 68 of 70

Re: Internet disconnects but no resync occurs?

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Sorry for the very late reply! Problem is now fixed. The mod's didn't seem to help much for what ever reason. But after a another month or two the problem vanished.

Thanks for all your help everyone!
Thanks
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Distinguished Sage
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Message 69 of 70

Re: Internet disconnects but no resync occurs?

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it can often take Wholesale a long time to resolve problems like yours
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Distinguished Sage
Distinguished Sage
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Message 70 of 70

Re: Internet disconnects but no resync occurs?

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most important is that it now appears fixedSmiley Wink



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