I have a homehub 5 which has been working fine till about 4 months ago when it started to drop the internet connection. The problem has got gradually worse to the extent that it is now dropping about 20 times a day. I hav tried speaking to BT without success. Does anyone have any ideas how I can get BT to resolve this without incurring the risk of an engineer visit and me paying!
Remove the lower part of the master socket faceplate (2 screws) and connect to the test socket with a filter. Using a corded phone conduct a quiet line test. 17070 option 2. Any noise or no dial tone report a line fault not a broadband one.
If the problem still persists you have ruled out any internal wiring problem so call for an engineer.