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arsenaloley
Beginner
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Message 1 of 2

Internet dropping - Homehub 5

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I have a homehub 5 which has been working fine till about 4 months ago when it started to drop the internet connection. The problem has got gradually worse to the extent that it is now dropping about 20 times a day. I hav tried speaking to BT without success. Does anyone have any ideas how I can get BT to resolve this without incurring the risk of an engineer visit and me paying!

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1 REPLY 1
pippincp
Sage
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Message 2 of 2

Re: Internet dropping - Homehub 5

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Remove the lower part of the master socket faceplate (2 screws) and connect to the test socket with a filter. Using a corded phone conduct a quiet line test. 17070 option 2.  Any noise or no dial tone report a line fault not a broadband one.

 

If the problem still persists you have ruled out any internal wiring problem so call for an engineer.

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