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Old_Welsh_dragon
Aspiring Expert
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Message 1 of 15

Internet dropping out a lot this wet stormy morning...

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My infinity connection keeps dropping out today.

It is a bit stormy off and on, could thunder and lightning cause this?

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gg30340
Distinguished Sage
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Message 2 of 15

Re: Internet dropping out a lot this wet stormy morning...

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Yes. there could be a problem with water getting into a joint or junction box somewhere. You should report a fault to BT.

Old_Welsh_dragon
Aspiring Expert
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Message 3 of 15

Re: Internet dropping out a lot this wet stormy morning...

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Where the wire connects to the outside of my house from the pole the cover is missing and the wires are hanging out and have been for years. 

I spoke to BT about it but they told me it wasn't a problem and if I wanted it fixed I would have to pay, this was a few years ago...

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ray_dorset
Distinguished Guru
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Message 4 of 15

Re: Internet dropping out a lot this wet stormy morning...

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Shocking. Can you post a picture of it?
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Old_Welsh_dragon
Aspiring Expert
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Message 5 of 15

Re: Internet dropping out a lot this wet stormy morning...

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Not a very clear picture, sorry, blurred and dirty lens..Man Embarassed  wire bt.jpg

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ray_dorset
Distinguished Guru
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Message 6 of 15

Re: Internet dropping out a lot this wet stormy morning...

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IF that is your phone line, no wonder you have problems. You should definitely report that as a fault.
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If you found this post helpful, please click on the star on the left
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Old_Welsh_dragon
Aspiring Expert
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Message 7 of 15

Re: Internet dropping out a lot this wet stormy morning...

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When I reported it BT told me unless a fault is showing up un threir system I would have to pay to have it fixed.

The guy emailed me and said if the line is working they don't class that as a problem...  

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ray_dorset
Distinguished Guru
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Message 8 of 15

Re: Internet dropping out a lot this wet stormy morning...

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Your internet dropping out IS a fault
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Old_Welsh_dragon
Aspiring Expert
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Message 9 of 15

Re: Internet dropping out a lot this wet stormy morning...

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You're right, but if a fault is not showing they just don't seem to care..

 

 



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shirts
Recognised Expert
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Message 10 of 15

Re: Internet dropping out a lot this wet stormy morning...

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Have you tried the "quiet line" test ? Plug a corded phone into the test port on the master socket and dial 17070 and then option 2. The line should be quiet, with no crackles, buzzing, etc....

If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........Smiley Wink
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