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Trw144
Beginner
1,092 Views
Message 1 of 15

Internet dropping out

Can anyone help - since 18/3 my internet keeps dropping out. It seems to vary between being relatively stable, to dropping out every few minutes about an hour ago.
During these spells my home hub router light goes from blue to flashing orange.

My router event logs are currently looking like this


Event Log

This page summarises all the recent events that have been recorded on your BT Home Hub.

You can filter the events to show items related to a specific category.

Category All
Recorded events
Time and date Message
22:00:01, 21 Mar. admin login success from 192.168.0.172
21:53:30, 21 Mar. Device Connected: 192.168.0.142, d0:4f:7e:69:78:c4, Toms-iPad
21:49:12, 21 Mar. Device Connected: 192.168.0.213, cc:c7:60:6a:46:cd, iPad
21:47:28, 21 Mar. CWMP: HDM socket closed successfully.
21:47:28, 21 Mar. CWMP: HDM socket opened successfully.
21:47:28, 21 Mar. CWMP: session completed successfully
21:47:28, 21 Mar. CWMP: HDM socket closed successfully.
21:47:27, 21 Mar. CWMP: HDM socket opened successfully.
21:47:24, 21 Mar. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
21:47:24, 21 Mar. CWMP: Session start now, server: pbthdm.x.x.x, Event code:
21:47:24, 21 Mar. CWMP: Initializing transaction for event code 4 VALUE CHANGE
21:46:36, 21 Mar. NTP synchronization success
21:46:31, 21 Mar. admin login success from 192.168.0.172
21:46:23, 21 Mar. NTP synchronization start
21:46:21, 21 Mar. WAN connection ATM connected
21:46:21, 21 Mar. PPP IPCP Receive Configuration ACK
21:46:21, 21 Mar. PPP IPCP Send Configuration Request
21:46:21, 21 Mar. PPP IPCP Receive Configuration NAK
21:46:21, 21 Mar. PPP IPCP Send Configuration Request
21:46:21, 21 Mar. PPP IPCP Receive Configuration Reject
21:46:20, 21 Mar. PPP IPCP Send Configuration ACK
21:46:20, 21 Mar. PPP IPCP Receive Configuration Request
21:46:20, 21 Mar. PPP IPCP Send Configuration Request
21:46:20, 21 Mar. PPP CHAP Receive success : authentication successful
21:46:20, 21 Mar. PPP CHAP Receive Challenge
21:46:20, 21 Mar. PPP LCP Receive Configuration ACK
21:46:19, 21 Mar. PPP LCP Send Configuration ACK
21:46:19, 21 Mar. PPP LCP Receive Configuration Request
21:46:19, 21 Mar. PPP LCP Send Configuration Request
21:46:15, 21 Mar. DSL Link Up: Down Rate=13260Kbps, Up Rate=715Kbps; SNR Margin Down=6.0dB, Up=6.5dB
21:45:37, 21 Mar. Device Disconnected: 192.168.0.142, d0:4f:7e:69:78:c4, Toms-iPad
21:45:36, 21 Mar. WAN connection ATM disconnected
21:45:27, 21 Mar. PPP LCP Send Termination Request (User request)
21:45:23, 21 Mar. PPP LCP Send Termination Request (User request)
21:45:23, 21 Mar. DSL Link Down: duration was 186 seconds
21:43:28, 21 Mar. CWMP: HDM socket closed successfully.
21:43:28, 21 Mar. CWMP: HDM socket opened successfully.
21:43:28, 21 Mar. CWMP: session completed successfully
21:43:28, 21 Mar. CWMP: HDM socket closed successfully.
21:43:28, 21 Mar. CWMP: HDM socket opened successfully.
21:43:25, 21 Mar. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
21:43:25, 21 Mar. CWMP: Session start now, server: pbthdm.x.x.x, Event code:
21:43:24, 21 Mar. CWMP: Initializing transaction for event code 4 VALUE CHANGE
21:43:04, 21 Mar. Device Connected: 192.168.0.142, d0:4f:7e:69:78:c4, Toms-iPad
21:42:38, 21 Mar. NTP synchronization success
21:42:25, 21 Mar. NTP synchronization start
21:42:23, 21 Mar. WAN connection ATM connected
21:42:23, 21 Mar. PPP IPCP Receive Configuration ACK
21:42:23, 21 Mar. PPP IPCP Send Configuration Request
21:42:22, 21 Mar. PPP IPCP Receive Configuration NAK
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14 REPLIES 14
Trw144
Beginner
1,090 Views
Message 2 of 15

Re: Internet dropping out

Just to add, I have called BT and they say my line is fine
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imjolly
Distinguished Sage
Distinguished Sage
1,049 Views
Message 3 of 15

Re: Internet dropping out

can you post the stats from your hub not the logs

try quiet line test  dial 17070 option 2 should be quiet and best with corded phone

are you using the test socket with a filter to see if that helps stability by eliminating your internal wiring as causing a problem



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Trw144
Beginner
1,015 Views
Message 4 of 15

Re: Internet dropping out

Where do I find the hub stats?
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Trw144
Beginner
1,011 Views
Message 5 of 15

Re: Internet dropping out

Here arw my stats - as you can see it dropped now out again 10 Mins ago...


1. Product Name: HomeHub4
2. Serial number: +076281+1634003497
3. Firmware version: v0.07.04.01235-BT (Type B) Last updated 7/3/2017
4. Board version: 01B
5. DSL uptime: 0 days, 00:10:09
6. Data Rate: 440 / 19386
7. Maximum Data Rate: 888 / 20756
8. Noise Margin: 28.7 / 5.4
9. Line Attenuation: 6.4 / 11.5
10. Signal Attenuation: 7.1 / 15.8
11. Data sent/received: 0.6 MB / 4.0 MB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi: No
14. 2.4GHz wireless network/SSID: BTHub4-P3SZ
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA & WPA2 (Recommended)
17. 2.4GHz wireless channel: Automatic (Smart Wireless)
18. 5GHz wireless network/SSID: BTHub4-P3SZ
19. 5GHz wireless connections: Enabled (802.11 n (up to 300 Mb/s))
20. 5GHz wireless security: WPA2 Only
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: e4:3e:d7:3c:bd:a7
24. VPI/VCI: 0/38
25. Modulation: G.992.5(ADSL2+)
26. Latency type: Interleaved
27. Software variant: -
28. Boot loader: 0.5.0-BT (Wed Nov 12 11:47:59 2014)
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imjolly
Distinguished Sage
Distinguished Sage
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Message 6 of 15

Re: Internet dropping out

So far the drops in connection have not affected you down connection speed - up is lower though

what about quiet line test?

have you tried test socket with a filter?



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Trw144
Beginner
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Message 7 of 15

Re: Internet dropping out

No the speed is good - just does nt stay up for long!

I have tried quiet line but only have a cordless phone. Have nt tried plugging router direct into test socket as it’s out in the garage
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Trw144
Beginner
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Message 8 of 15

Re: Internet dropping out

I m tempted to buy a new router tomorrow and see if that solves it?
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imjolly
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Distinguished Sage
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Message 9 of 15

Re: Internet dropping out

Was there any noise with cordless phone. Dull hum is often heard

the test socket helps eliminate internal wiring as causing your disconnection problem especially as you are currently using and extension socket and may have other extension sockets. When using test socket there should be no dial tone at any extension socket



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Trw144
Beginner
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Message 10 of 15

Re: Internet dropping out

I could hear the odd bit of crackle - but was nt sure if this was the cordless phone or not. Will go and try it in the garage - when you say “test” socket, I assume this is the first one connected after the Bt cable comes into the property ?
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