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GJ_DAN
Beginner

‎16-06-2020 7h57 - edited ‎16-06-2020 8h02

1,067 Views
Message 1 of 3

Internet goes down for a minute or so same time most nights.

Hi, I wonder if someone could potentially help me...

At roughly 22:05, say two, three times a week my internet connection disconnects for around 1-2mins. It wouldn't be a problem early in the morning but when I'm online with the lads playing some COD warzone and I get booted out, it's getting annoying! 😜 

I've got a BT Smart Hub with fibre broadband. At this time, like I say, I'm on the PS4 and the wife is watching Netflix. PS4 is connected via a powerline and the TV connected via WiFi, along with mobile phones and a Google home. 

I've tried factory resetting the Hub but that didn't work. I've read about REIN but I don't think that's the issue. I haven't contacted BT yet as during this pandemic, it's hard to get through. Below is the technical logs if that helps. Thanks in advance.

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2 REPLIES 2
welshgit
Aspiring Expert

on ‎16-06-2020 8h07

1,062 Views
Message 2 of 3

Re: Internet goes down for a minute or so same time most nights.

possibly a daft question ,do you have anything electrical that turns on or off at  that time  or even something outside like a streetlamp or fuel station with plenty of illuminated signs . any of these can  affect it 

GJ_DAN
Beginner

on ‎16-06-2020 8h12

1,059 Views
Message 3 of 3

Re: Internet goes down for a minute or so same time most nights.

Thanks for the reply. 

We have nothing in our house that turns off, not sure if the neighbour has anything that might affect it, as I live in a semi detached. Don't live near any fuel stations or shops. I'll have to check the street lamps to see if they turn off at that time as I've never noticed what time they go off. Though I'm pretty sure they don't go off that early. 

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