Internet instability after Sky Q install

[Hawkmoon19]

So I have posted on Sky forums and been tinkering with settings on my Sky Q box and BT Home Hub (HH6 I think). But I thought I would ask here as well. Seems like quite a common issue that folks seem to have some problems with BT Smart Hubs after Sky Q is installed. We only have the one Sky Q box - no Sky Q kit anywhere else in the house. I have turned off 5 GHz Wi-fi on the Sky Q box so it only uses 2.4 GHz but still issues persist. So, as for the issues - wi-fi and even Ethernet connected devices will randomly disconnect for a few seconds throughout the day and sometimes the connection speeds drop very slow. This only happened after Sky Q was installed and as I said, my research suggests it is not a coincidence and that other BT Home Hub users have encountered these issues. I was wondering if anyone else here has worked on this issue? My Home hub is NOT the latest one, and I understand the latest one has even more issues with Sky Q. My young boys are particularly 'suffering' because these little breaks in wi-fi connectivity keep throwing them  out of their multiplayer online games

[imjolly]

have you already split the 2.4/5ghz network on your HH6?

[Hawkmoon19]

I thought about doing that but need more advice first:

1. Should I put the Sky Q box on 2.4 or 5 Ghz?

2. And then other devices - laptops phones and desktops (we have Lots of devices as we’re a big family) - how should I divide them up between 2.4 and 5 Ghz?

3. Do I have to do anything with Ethernet connected devices?

4. Turn SMART on/off?

[pippincp]

1. Use trial and error to see which suits best.

2. No need to divide them devices should choose automatically.

3. No.

4. Turn smart set up off.

[imjolly]

Turn off smart setup and split networks 

have you turned of smart setup  

Turn Off smart setup

have you split the networks   

Split the networks

[imjolly]

The sky q will use the 2.4ghz to connect to hub mine does. I have a sh2 and sky q 2TB box and 3 mini boxes and don't have any problems all connected using wireless

[Hawkmoon19]

I haven’t done these yet because I would like the questions I outlined above answering

[Hawkmoon19]

If I split the 2.4 and 5 how can devices choose which to connect to, because the 5ghz channel will have a new network name and password won’t it?

[-Richie-]

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@Hawkmoon19wrote:
If I split the 2.4 and 5 how can devices choose which to connect to, because the 5ghz channel will have a new network name and password won’t it?

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I renamed my SSID and just added a 5 to the 5GHz band, the password is the same for both, just the SSID that changes.

I have a 1TB Sky Q box and a mini, connected to the 2.4GHz band, using the original Smart Hub 1, I have no issues with them or any of the devices connected.

[Hawkmoon19]

Is the suggestion to keep the Sky Q box as the only device on the 2.4Ghz channel?