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Guru
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Message 11 of 22

Re: Internet keeps dropping every 10 minutes

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Hai, you seem to disconnect a lot actually want to see if it's you or the actual Internet.

 

Please follow these steps.

 

1. Visit 192.168.1.254

2. Click on "Settings"

3. Login in to the hub, if requested.

4. Now click "Advanced Settings" at the end of tab

5. Then click "Continue to advanced settings"

6. Click "Broadband"

7. Paste your "Connection Time"

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Aspiring Contributor
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Message 12 of 22

Re: Internet keeps dropping every 10 minutes

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Hi, thanks for your reply. My sister is actually the one who deals with this important stuff and she's currently away out of town. BT Home Hub asks me to reset my password but I don't want to do this by myself in case I mess this up.

 

So I'll do this test tomorrow and keep you updated 🙂

 

EDIT: NVM, spoke to her on the phone. Will follow the instructions*

 

EDIT2: Connection time: 0 days, 08:41:49

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Guru
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Message 13 of 22

Re: Internet keeps dropping every 10 minutes

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And when was your last disconnect roughly?

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Aspiring Contributor
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Message 14 of 22

Re: Internet keeps dropping every 10 minutes

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Well, around 5 minutes or so ago? maybe a bit more?

 

As of 23:31pm, the Connection time:0 days, 09:15:23

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Guru
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Message 15 of 22

Re: Internet keeps dropping every 10 minutes

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See, your hub is saying that it hasn't lost Internet connection. So it's either a fauly hub as I had one where I wouldn't have access to the Internet for around 5 seconds to 2 minutes, though If I was connected to a server it was fine it just couldn't send data to a new server or your wireless is losing connection; if you're using wireless that is.

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Aspiring Contributor
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Message 16 of 22

Re: Internet keeps dropping every 10 minutes

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Nope, we are all on wired connection. So it's a faulty hub? Guess we need a new one? o.O Would that explain the loss in down/up speed?

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Guru
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Message 17 of 22

Re: Internet keeps dropping every 10 minutes

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It may not be the hub, but yours is very similar to what I experinced in the past. How much computers do you have connected? Does it happen to all or just you, because for me it use to affect everyone...

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Beginner
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Message 18 of 22

Re: Internet keeps dropping every 10 minutes

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You Home Hub 3?

 

What do lights say?

 

Does everyone become disconnected?

 

 

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Aspiring Contributor
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Message 19 of 22

Re: Internet keeps dropping every 10 minutes

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Not quite sure what you mean by the lights 😕 we have two modems plugged in, a white and a black one. Which one do I check?
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Guru
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Message 20 of 22

Re: Internet keeps dropping every 10 minutes

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He's talking about the black one which is a BT Home Hub 3 router, it should have some blue illumitated lights on the front. If one is orange, tell us and make sure the Broadband is on and if so what colour.

 

Thanks

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