Internet playing silly bu**ers and no speed/connection last 3 or 4 days.

[wallzone]

Hello!

I use a Home Hub 6 which for some reason, [I was on a trial a few month back for BT Plus and received this and can't seem to access admin/user accounts? This Trial has now finished and I suppose I could reset this device if I knew the login details needed?], and as such probably can't access the relavent info to post, logs etc.

But I've been losing the internet access and speed and getting increased pings/jitter when I do get connected eventually.

My line normally connects at about 57 - 59 meg and about 13 meg upload but I am struggling to get on a good day with a following wind about 1/3 of that both ways or a lot less or even nothing!

I have used  http://speedtest.btwholesale.com/

And that shows at times a lot of errors listed and cannot finish the test.

Can someone please help me with these problems.

TIA to anyone for any help.

[Keith_Beddoe]

Try a factory reset, and then use the default admin password shown on the card.

[wallzone]

Keith_Beddoe,

Yeah thanks a lot for the prompt reply Keith, I'm just concerned/worried do I need a Logon/Login name or details or will it sort itself out with that, as because I said once I reset I'm stuck no internet at all, unless I continue to do what I'm doing leech next door but ones dial-up for more help?

Thanks, do I need a Login name or will it do it's own?

[Keith_Beddoe]

All of the home hubs have the login details stored in the firmware and cannot normally be changed, so unless you had a special variant where you had to manually enter a user name and password, then the normal default will apply for all users, as authentication is done against your phone number.

[pippincp]

If you still have problems after the factory reset check you have a dial tone on your line.

[wallzone]

Keith_Beddoe, & pippincp,

Thanks to both of you for the replies, sorry about the delay I've just had a quick sandwich for lunch hence the delay getting back.

Yeah that's rebooted fine, thanks for that, I've just done three tests at the BT wholesale site and the average/last was

Download speed 35.03 [Mbps] 35.03

Upload speed [Mbps] 12.08

ping latency [23.75]

but the log from the Hub says:

This is a list of your BT Smart Hub settings and current statistics.
Product name:

BT Hub 6A
Serial number:

+084319+NQ74247214
Firmware version:

SG4B1000B540
Firmware updated:

20-Apr-2018
Board version:

1.0
Gui version:

1.64.0
DSL uptime:

0 Days, 0 Hours 44 Minutes 58 Seconds
Data rate:

14.71 Mbps / 59.25 Mbps
Maximum data rate:

14820 / 70823
Noise margin:

6.1 dB / 6.3 dB
Line attenuation:

19.7 dB
Signal attenuation:
VPI / VCI:

0/38
Modulation:

G_993_2_ANNEX_B
Latency type:

Fast Path
Data sent / received:

31 MB Uploaded / 525 MB Downloaded
Broadband username:

bthomehub@btbroadband.com
BT Wi-fi:

Active
2.4 GHz wireless network name:

************
2.4 GHz wireless channel:

Smart (Channel 1)
5 GHz wireless network name:

************
5 GHz wireless channel:

Smart (Channel 36)
Wireless security:

WPA2 (Recommended)
Wireless mode:

Mode 1
Firewall:

On
MAC address:

B0:98:2B:42:56:3B
Software variant:

-
Boot loader:

9.2.0

So I think that the original problem is still there if anyone could help further please.

Also one other little glitch, I'm unable to split and name the WiFi correctly, I have seen how to split the WiFi and have done so but it won't allow me to name the 5 Ghz signal in a similar name to the 2 Ghz one.

For example My 2ghz WiFi and My 5ghz WiFi, not allowed, I can't actually put any name as such in the 5 ghz one, a 'M' and that's it!

TIA for anymore help.

[wallzone]

After reading about the naming of SSID’s on BT hub 6’s I found that, unless I’m going to be corrected, you cannot have any gaps in your names, so my fictional name of My 2ghz WiFi etc is not allowed.

But the funny thing is that it allowed it when both streams were together but as soon as I split them it named the 5 ghz one 5-g  or M-5 and I couldn’t change it, it wouldn’t delete at all!

Anyway back to the original problem speed or lack of, I’ve done 6 tests on the BT Speedtest site and they vary from falling over, not actually connecting to 5 minutes later 32 Mbps then nothing again then 53 Mbps.

I’ve done a line test and all clear, and I’ve had FTC for a number of years and as far as I can tell there’s no work going on, the exchange is a matter of 0.5 miles  away by road from my home, at an estimated guess, so where not talking miles away!

One cabinet at end of street next one 100 m or so from the exchange, I’m not sure which one I’m on.

Thanks for any further help.

[imjolly]

are you doing btspeedtester with an ethernet connection not wireless  can you run btspeedtester diagnostic test and post results   http://www.speedtest.btwholesale.com/