I have been suffering sporadic internet for months finally got the engineer over today while I was at work, all fixed he told me. No! Got home and still no internet what should I do?
Does your phone work? If so dial 17070 option 2 should be silent and best with corded phone
The most basic check for broadband problems is to see if you have a dial tone. Without a dial tone you will normally not get broadband or if you do it will be slow
A noisy phone line is the most common cause of broadband connection problems.
If the phone line is noisy or has a high resistance connection, then that will affect your broadband.
The lack of any current flowing through the wires due to the lack of a phone providing an occasional loop, causes oxidisation at any joints which causes the line resistance to increase. This does not show up on a normal line test.
There are quite a few people that do not plug a house phone in to check dial tone every so often. This can cause issues with broadband. Also, if one wire has become disconnected (quite common), then that will cause no broadband, constant disconnections, or a very low speed.
The solution is to get hold of a cheap (less than £5) wired phone, and plug it into the phone socket to see if you get dial tone.
Then dial 17070 (free call) and select option 2, quiet line test, and see if there is any noise on the line.
If you do not get dial tone, or there is noise on the line, then you need to report it as either no dial tone, or a noisy line. Do not mention the broadband problem, otherwise it will end up in the wrong fault queue, and take much longer to be fixed. There are plenty of people who can fix phone faults, but not as many broadband people.
Once the phone fault is fixed, then the broadband will get better
Engineer said your connection was working but not now. Checking line is the first check basic check
can you connect hub to test socket with a filter please - what colour is hub light