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Message 11 of 21

Re: Internet seems to lose connection 2 or 3 times a day

That's all the information on the screen in my post before the image
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957 Views
Message 12 of 21

Re: Internet seems to lose connection 2 or 3 times a day

Is there anything further you need?
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931 Views
Message 13 of 21

Re: Internet seems to lose connection 2 or 3 times a day

I posted the requested information, is there any further update?

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925 Views
Message 14 of 21

Re: Internet seems to lose connection 2 or 3 times a day

Your previous posts do not include all the information which is available when you go to advanced settings then technical log then information. The information in addition to that which you posted should include connection speed, attainable speed noise margin etc



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921 Views
Message 15 of 21

Re: Internet seems to lose connection 2 or 3 times a day

here is a screen shot from the page you asked for:

 

stats.png

This is the entire page

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909 Views
Message 16 of 21

Re: Internet seems to lose connection 2 or 3 times a day

Is you hub connected directly to the master socket?

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901 Views
Message 17 of 21

Re: Internet seems to lose connection 2 or 3 times a day

I'm not really sure how to answer that, as it is FTTP and doesn't use the traditional telephone master socket.  I have a fibre box inside my front door that take the fibre (actually proper fibre with what looks like an SC connector) and turns that into a copper signal into the Smart Hub.

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900 Views
Message 18 of 21

Re: Internet seems to lose connection 2 or 3 times a day

And here could be the problem - have I posted this to the wrong forum, ie this isn't a "BT Fibre Broadband" issue

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Message 19 of 21

Re: Internet seems to lose connection 2 or 3 times a day

It would've helped if you'd told us it was FTTP.

What happens with the lights on the ONT when you have the drops?

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871 Views
Message 20 of 21

Re: Internet seems to lose connection 2 or 3 times a day

My bad, should have said!  Ah well no harm done. 

Nothing different happens to the lights during the drops, but to be honest the first thing I do is make sure I've not lost connection to the hub, then I load the admin web page for the hub.  This takes a long time during this period, so I assume there is either an unreported local network outage or some kind of congestion on my local network.  In any case, by the time of have got out of my chair and walked to the ONT the issue would most likely have resolved itself - it's that quick, about a minute or so.  The issue for me is that it will kick me out of zoom meetings at work

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