I live in a rural area so I'm not expecting amazing internet but I usually get about 300kbps, which I can deal with, but for the past 3 days I've been getting between 70-145kbps without any reasoning and I've followed every single Help Forum I can find and nothing is working.
Also BT promised I'd have fiber optic in my area by the end of December and it's now past midway through Janaury and there's been nothing?
Sorry to hear that your having issues with your BT Retail services.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below: Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
A summary of the checks are:
1a) Is your router/Homehub connected by a BT NTE5 master socket, Adsl Filtered Master Socket or Extension Socket? Please bear in mind that extension cables and extension sockets can reduce the broadband's performance. If you have an Old LJU master socket then please say. 1b) Have you tried the Test Socket? - if you have one.
2) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
3) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
4) please post adsl line statistics
5) Please can you copy and paste the information for you line from http://dslchecker.bt.com/adsl (make sure you edit out your landline number before posting though) ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
Don't have a BT Homehub/Voyager?
• http://192.168.0.1 for a netgear router and look for ADSL adsl statistics with information like noise margin and line attenuation, connection speed
• http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate
As to fibre broadband then if you can post the information from http://dslchecker.bt.com/adsl including Exchange name and cabinet number, then the community can help you see what is happening in terms of the fibre rollout in your area.
Please remember to edit out your landline number/address before posting.
Just to clarify, the main systems I use for internet (my Desktop and PS4) are ALWAYS wired.
1) Yes, the Homehub is conencted by a BT NTE5 master socket and has an Adsl filter attached.
3) Cordless phone: silent
I can't find the little thing that has my admin password on it so I can't access the BTHome Hub website 😕 is there any way to find out what the Admin password is or to reset it?
Edit: Stats from BT Home Hub
is there not a label on hub maybe on bottom? which version of hub do you have?
from the speedtest you are synced at 2.66mbps however your IP profile is 1.25mbps. As you are on the BTw 20cn network on ADSLMax then the IP Profile will usually increase to it's correct rate in relation to the sync rate within 3 to 5 days of a stable connection.
If you can posts the ADSL stats it will confirm the cause. Thanks
As to fibre then according to http://www.digitalscotland.org/whereandwhen it says this for the Culbokie exchange.
Fibre broadband is not currently available in this area.
Digital Scotland plans to extend fibre broadband coverage in this area. Work under the Digital Scotland programme means that the first premises in this area are currently expected to receive fibre broadband in the period January to June 2015. Please note that engineering plans and delivery timescales depend on many factors and can be subject to change. All information is based on the best view we have today using our current plans. Deployment in this exchange is being managed by Highlands and Islands Enterprise, for more information go to http://www.hie.co.uk/digital or send an email to firstname.lastname@example.org.
These stats? http://i.imgur.com/EZKwwEa.png
**bleep** that sucks, so I might not even get fiber until June? I'm so sick of having slow internet especially when we built this house BT promised us we would have about 10mbps but get about 4-5mbps but instead I'm getting like 120kbps.
your connection time is very short was that due to manual reset or router dropping connection? the slow speed is due to your low profile for connection speed probably result of a connection drop. your profile will recover to 2mb given a stable connection 24/7 for 3/5 days