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tombomb
Aspiring Expert
413 Views
Message 1 of 8

Internet speed had dropped due to noise margin rise.

Hello there, 

 

During 2013 my noise margin was at 3DB giving me a conenction speed of 7.5mb . During 2014 my noise margin has risen to 15db and I am now down to a 4mb connection speed. 

 

I was wondering if a mod could reset my noise margin back to 3db in order to increased my speeds again please?

 

Here is a screenshot of the current connection. As you can see it is stable, the disconnect 4days ago was a manual reset of the router. Is there anyway to lock the noise margin down to 3 or 6? 

 

Thanks,

 

Tom

 

2014-11-19 09_14_24-BT Home Hub Manager - ADSL Line status.jpg

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7 REPLIES 7
DavidM
Moderator
Moderator
408 Views
Message 2 of 8

Re: Internet speed had dropped due to noise margin rise.

Hi tombomb,

 

Thanks for posting. I'm sure we can help with this. Drop me an email with your details. You'll get the 'contact us' link in my profile.

 

Cheers

 

David

 

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tombomb
Aspiring Expert
403 Views
Message 3 of 8

Re: Internet speed had dropped due to noise margin rise.

Thanks David, I have sent you over an email.

Regards,

Tom
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tombomb
Aspiring Expert
386 Views
Message 4 of 8

Re: Internet speed had dropped due to noise margin rise.

Hi David, my connection reset 16 minutes ago and has now swapped to fast path rather than interleaved? The noise margin is still the same however? 

 

This seems a bit odd to me? has somebody changed the wrong thing? 

 

Tom

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imjolly
Distinguished Sage
Distinguished Sage
381 Views
Message 5 of 8

Re: Internet speed had dropped due to noise margin rise.

as you have just submitted the email dollowing the contact us link it can now take 3/5 working days maybe sooner for the mods to contact you either by phone or email. 

 

I would very much doubt any chnage has been instiagated by the m,ods already



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tombomb
Aspiring Expert
356 Views
Message 6 of 8

Re: Internet speed had dropped due to noise margin rise.

Still had no contact. Ill keep waiting i guess

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RobbieMac
Moderator
Moderator
352 Views
Message 7 of 8

Re: Internet speed had dropped due to noise margin rise.

Hi tombomb,

 

Thanks for posting back.

 

We do have your details and we'll give you a shout when you reach the top of our email queue to sort out your broadband speed.

 

Cheers,

 

Robbie

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tombomb
Aspiring Expert
350 Views
Message 8 of 8

Re: Internet speed had dropped due to noise margin rise.

Thanks for the update Robbie, appreciate it.
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