Internet speed really low

[woopsedoo]

Hi there

I've been having issues with my internet over the past week. The download speed is varying massively but the main issue is that my upload speed is virtually non existant. I'm getting 0.18 on a speed test and its really affecting my ability to send files to clients. Was wondering if there was an issue in my area or if it's just my connection.

Thanks

Sam

[Keith_Beddoe]

Welcome to this user forum. @woopsedoo

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

[greentrancer]

If you would look on this forum, there are tens and tens of thread reporting the same issue, including mine: https://community.bt.com/t5/BT-Infinity-Speed-Connection/Speed-Drop-since-1-2-weeks - BT is aware and "working" on this problem since Monday, but they have done exactly nothing to fix it. They called this evening (miracle) and asked if the speed is back to normal, lol.

I believe they have a big problem somewhere and they are not capable of spotting and fixing it.