Introducing BT Halo 3 and BT Halo 3+

[S4Brains]

Well I've just had it fitted and what a bag of nails.  Lines not fitted properly, I had to sort out the fact that the  "Red Lead" had not been put in place on the Smart Hub2, therefore I wasn't able to connect my Sky Q in the other room until I sorted it out.  Landline been down ever since.  The reason I've got Sky in the first place is because BT TV kept dropping out and pixelating but BT reckoned there was nothing wrong.  Somebody needs to sort things out and get people who know what they're doing.  Landline been out since 9th April, still trying to get it sorted.  Checked the wire are in place and don't fancy going into the box to see if they're connected ok.

[Fellwalker]

@NoSirItWasntMe In my account using a browser on Windows 10 today, I got the same (impossible) £1 extra offer - but now it is £4, £7 or £10 because of the Fibre Halo 3 with Complete Wi-Fi.

[NoSirItWasntMe]

@Fellwalker  I tried retentions yesterday and they said that they couldn't match it either.

[Fellwalker]

@SeanD I've just found Halo3 and subsequently this thread while renewing my Line Rental Saver. I am on Fibre with Halo 1 .

You say "The UK’s only unbreakable wi-fi" but I need the broadband to use wi-fi calling and texting on my BT mobile phone due to the negligible signal here. So that claim cannot be substantiated.  

[Tim25]

Their packages and offers are as elusive as the wind.

Loyalty counts for very little and transparency is just not something in the BT lexicon.

It’s a shame that a company you want to be loyal to make it so difficult to navigate their support services and renewal packages when you need to. 

[garybs29]

@Fellwalker If that's the case then if you read the FAQ's you wouldn't be offered the hybrid connect. Also given the stringent advertising rules they're hardly going to be saying stuff that hasn't been approved by the relevant bodies already

[Fellwalker]

Has anyone experience of what the Home Tech Experts do that is supposed to be worth so much? 

"£60
value, based on
two visits"

The cost is £4 per month on top of my Halo 1, and you cannot get Halo 3 in any flavour without it.  As I haven't needed this sort of help in since I first joined BT in 2003, I 'm not sure why I'd need it now. 

"Home Tech Experts
Only BT has Home Tech Experts you can book in 2 hour slots, 7 days a week, for wi-fi help at no extra cost.

They can help fix any connection problems or make sure your devices are set up properly. They can also come to your house to do an annual tech check."

[Fellwalker]

@garybs29 Do you really think they worry about advertising rules unless challenged?

They would offer it if they use their own coverage checker!

Whilst the BT coverage checker for my house shows "You'll get excellent coverage indoors and outdoors on your Samsung Galaxy Note 9", there is barely a bar at best and i have to use Wi-Fi calling and texting. So the Keep Connected Promise is merely a promise to send a useless piece of electronics.

[garybs29]

You are aware they have people looking at things before introducing them & making sure they're correct in these types of major organisations so they are no way making claims they can't back up. They wouldn't be allowed to claim it without proof

The keep connected promise may not work for you but it will work for a lot of people out there (me included) so is not a useless piece of equipment. Yes it may not work for you but it does for others & that's why they have the service

[Fellwalker]

@garybs29 I have been looking around. I'm sure it is useful to you and some others. 

I just get so frustrated with such a bold claim that you really have to work at to find out whether it is actually true or applicable.  Their web site page "my offers" accessed from "My BT" where the product was offered to me to sign up does not have any asterisk referring to notes about their claim.  There are no notes or links to terms on that page.

If I look separately for what Halo 3 provides, i can find "All new BT Halo | The UK’s only unbreakable wi-fi | BT".  You have to scroll past the £1 extra a month to the "Log in for your deals" button.  Well down beyond that is Important information, where you'd have to open the Broadband section, scroll down several pages and eventually click through to a different page for the Halo terms, then scroll down another several pages to find the section for Hybrid Connect where it is point 5. 

"5. Does my Hybrid Connect device depend on the 4G coverage in my area? The Hybrid Connect device will only work where you have 4G coverage in your area and its performance will be dependent on it working in the home. The service might also vary depending on where you are and what network equipment we have in that area. Our coverage checker at bt.com/coverage-checker gives an estimate of what coverage is available, but we can't guarantee it's always accurate or up to date. Hybrid Connect provides speeds up to 30Mb."

On the other hand, their advert in the Radio Times this week does have a note in small writing that I can read with my glasses on but not otherwise.  It says "88% UK availability, 4G coverage and BT Fibre required."  So that is how they have covered themselves. Even then it doesn't actually say "4G coverage by EE/ BT", perhaps because they think that is implied from words above.

Advertisers and lawyers. Argh.