@Andy005
Obviously I can not talk on behalf of BT, but beta testing was done. It does seem however, and I agree totally that as usual the customer service side have given conflicting information to customers. But there are ways to clarify the product terms.
I agree the edits on the smaller print should be cleaned up, but to be fair you could just take them to the ASA if they revoked the price freeze claim.
For those who are not aware, when you have difficulty with a product, customer service issue or even conflicting information you should always first raise it with the online chat team. They may not always give you the answers or resolve the issues but they collate the data which is then often passed back to the product or trial teams. The forums are a great place to get unofficial help, the community leaders have a great knowledge and often you will find people who have been included in trials or have experience on products that can help and then you have the moderation team who help both on and offline.
In this isntance @Andy005 if @SeanD has pointed out that a product includes a price freeze, then he speaks on behalf of BT as one of the few employees on the community. Statements made by Sean are not just made up, they will have been checked by the product teams. If you need clarification, speak to the online chat team who can confirm what is or is not included and it will be recorded on your account. BT would have nothing to gain by creating a product that is, and will evolve as time goes on and then evoke on of the USP's of the product.
