Er - I just received an email saying superfast fibre plus is in my area. I dont suppose for one little minute it is about fibre to the home is it? Presently I can just get 56 mbp which has dropped to 53
@SRTwrote:Er - I just received an email saying superfast fibre plus is in my area. I dont suppose for one little minute it is about fibre to the home is it? Presently I can just get 56 mbp which has dropped to 53
It sounds like you're in a bit of a grey area, either you're getting a very good speed for what used to be infinity 1 or you're getting a poor speed for what was infinity 2.
@glenhill68wrote:
I can only tell you what they told me and on the first call that was they agreed the wording means the existing discount should carry forward but they cannot see anything on their systems currently so I should order online.
I did, no discount carried forward, so that's why on the second call I got them to triple check the meaning of the wording in the online order, double check with another line manager and then add notes on my account that my current broadband discount should be carried forward and that once the first bill is produced, if it hasn't they will have to find a way to apply it.
I've got to be honest, I couldn't believe that wording is in the order process and the discount would carry forward, which is why I was so keen to double check with UK based managers and get notes added to my account.
But I have been told twice now I am correct, but nothing will show until the re-contract is complete and the first bill produced.
This is either a stunning deal to lock people in for a decent period or a mistake, either way, I'm taking advantage!
If you didn't take screenshots online when ordering, here are mine. The same wording 4 times:
@Anonymous wrote:
@SRTwrote:
Er - I just received an email saying superfast fibre plus is in my area. I dont suppose for one little minute it is about fibre to the home is it? Presently I can just get 56 mbp which has dropped to 53
It sounds like you're in a bit of a grey area, either you're getting a very good speed for what used to be infinity 1 or you're getting a poor speed for what was infinity 2.
@SRT, @Anonymous
In the online quote you are given a speed estimate ranging between upper and lower limits (with careful covering statements relating to congestion, etc).
Somehow I can’t see an engineer visit, also mentioned in the quote, can achieve a big improvement.
I’ve had improvements over the past two years, but speed is still fluctuating. Can’t really see that an increase of 7 Mbps will be noticed, though, even though it would be good to see a real improvement up to 76 Mbps which I had in the first two months after install.
