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BT Retail do not provide or maintain the external network. This is done by Openreach (A BT Group Business) who work for all Service Providers apart from Virgin Media.
Openreach do not talk to end users, only Service Providers.
Nobody here can help you with this, as your broadband provider is EE, and this is a BT Retail customer forum only.
All you can do is keep chasing EE. They are dependant on BT OR actually doing the work & scheduling it in.
Do you get both your BB & landline from EE?
Its not BT Openreach, its simply Openreach, a BT Group company.
This is a very common mistake made worse by the press.
I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. We had to say we were from Openreach, working on behalf of their Service Provider, who could be any one of the many that use the Openreach network.
@Keith_Beddoe: Well, I don't work for BT OR, so I'm not bound by their house rules. It's for the sake of clarity.
What do you say when someone says "I've got a BT engineer coming today"? Do you tell them off too? Aren't they from Openreach?