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spursman1
Contributor
1,544 Views
Message 1 of 114

Ios11 mail

Hi

Slightly odd issue I’m experiencing with my iPhone.

My btinternet inbox says it is up to date but when I log in on the webmail I can see a number of unread emails that are not present in my iPhone inbox.

Refreshing the iOS app does nothing and it can take several hours for it to correct itself.

Any ideas why this happens and if there is a fix? Can’t see how it can be an iOS bug.

Thanks
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113 REPLIES 113
XRaySpeX
Recognised Expert
1,531 Views
Message 2 of 114

Re: Ios11 mail

Is your mobile's email app reading your BT emails using POP3 or IMAP?

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spursman1
Contributor
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Message 3 of 114

Re: Ios11 mail

IMAP
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spursman1
Contributor
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Message 4 of 114

Re: Ios11 mail

Problem still occurring 😞

 

I can see 8 new emails this morning via the webmail client but none have pushed to the ios client, despite it claiming it is 'updated just now'.

 

Appreciate your help and advice.

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1,499 Views
Message 5 of 114

Re: Ios11 mail


@spursman1 wrote:

Problem still occurring 😞

 

I can see 8 new emails this morning via the webmail client but none have pushed to the ios client, despite it claiming it is 'updated just now'.

 

Appreciate your help and advice.


Check your settings in the iPad Accounts>Mail.

A good setting is to fetch automatically, every 30 mins.

A manual fetch will override this, I.e., on the mail inbox, you can tap on the mail folder.

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spursman1
Contributor
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Message 6 of 114

Re: Ios11 mail

Hi,

 

I thought about that, but it's set to every 15 mins. I also regularly attempt to manually refresh the inbox but it still claims it is up to date!

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Message 7 of 114

Re: Ios11 mail


@spursman1 wrote:

Hi,

 

I thought about that, but it's set to every 15 mins. I also regularly attempt to manually refresh the inbox but it still claims it is up to date!


Sometimes a soft reset can fix problems.

Power down from the power button,, (hold it for about 10  seconds, swipe to power off and then power up again).

All you lose is some minor settings in Safari.

Which ios11 is it?

Current version is 11.2.

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spursman1
Contributor
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Message 8 of 114

Re: Ios11 mail

Thank you, running 11.2.

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spursman1
Contributor
1,448 Views
Message 9 of 114

Re: Ios11 mail

Still experiencing this problem 😞

 

I've even resorted to deleting the account and adding again. Soft reset, hard reset.

 

Could there be an issue with my account? Doesn't happen to my subaccounts though!!

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spursman1
Contributor
1,423 Views
Message 10 of 114

Re: Ios11 mail

Mods, I would appreciate some help as this is a major issue for me. Inbox is still not refreshing on my phone and claims it is 'updated just now'. Webmail shows a further 30 emails!

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