I’ll try to keep a very long story as short as possible...
My parents live in the country, at the end of a 6 mile copper wire. To our knowledge their speed has always been around 0.5mbps at best which they had resigned themselves to years ago as it was just about enough to meet their needs.
They've had literally dozens of issues over the past 8 years and each time an engineer comes out and says they’ve fixed it, which lasts a varying amount of time. This time, however, they have been without internet for 5 weeks (it has occasionally randomly come on at times, but never for more than 48 hours). They’ve had every inch of the cabling from the hub all the way back to the exchange checked, 6 engineers called out (2 didn’t show), new hub (they had a 2.0 and on changing it the internet stopped again!), they had an open reach ‘expert’ last Friday who said the issue was that the signal being sent down the line was too weak to sustain a reliable connection at the house, the further down the line the speeds just drop, however if BT were to change the connection to a stronger - 24mbps - connection at the exchange it would help.
BT say this isn’t possible. Literally ‘computer says no’.
My dad has taken 6 days of annual leave waiting for calls or engineers to visit. Every single advisor has a different story and claims what the last one told them is wrong. In one day alone they had over 5000 dropouts!
They know there’s nothing wrong with the line. They’d be happy with 1mbps!! If BT aren’t providing the minimum of 1-3mbps then surely they shouldn’t be paying?
Where can they go from here?
