Is BT's automatic compensation scheme still operating ?

[BMUD]

Is BT still doing it's automatic compensation scheme or do you have to apply for recompense for the lack of service provision ? (My latest bill takes no account of my lack of Broadband for 9 days)

[gg30340 · Accepted solution]

See link

Automatic Compensation | BT Help

[BMUD]

I was called by BT today following my complaint. 

Apparently, I should have been compensated automatically, but for some "unknown reason" I was missed out from the scheme. 

They will now make an adjustment to my next bill in a months time.

A Code of Practice for an Automatic Compensation Scheme seems a great idea for customers, it's just a shame the code of practice doesn't appear to be followed.