Is Windows Live Mail no longer any good with btinternet email accounts

[nickjohn]

I use Windows Live Mail and have done for years, it has always worked fine but recently it has started to play up a lot and every couple of weeks I need to change my password to get emails.

I also get this message:

Unable to send or receive messages for the Btinternet (******) account. Header download for the 'Bulk Mail' folder did not complete. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Server Response: Your IMAP command could not be sent to the server, due to non-network errors. This could, for example, indicate a lack of memory on your system.
Server: 'mail.btinternet.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: IMAP
Port: 993
Secure(SSL): Yes

This error comes up at all different times, it can work fine for a few days then the message or it can start as soon as I try to get emails.

All other methods of getting emails work fine, iphone, ipad, online etc.

 Any help would be appreciated.

[gg30340]

It is not Windows Live Mail that is the problem, it is the BT email system/servers that is the problem.

When you get the message that there is a problem with your password you should not change your password.

You should log onto your email via a web browser using either the BT logon 

https://signin1.bt.com/login/emailloginform

or if that does not work use the Yahoo log on if your email account is with BTYahoo

https://login.yahoo.com/

Once you have done that you should then try using your email via WLM.

If that still deosn't work you should leave it for a day or two to see if it resolves itself.

[nickjohn]

Hi,
Thanks for the feedback.

When the problem happens I can still log in through other means no problem, I can leave it 3 days and it still doesn’t work.
2 days ago it started again, changed my password and worked first time, previously this has sorted things for a few weeks but today it’s back to playing up.
It’s bloody annoying, I pay £5 a month to keep the email address and get poor service, if I hadn’t had the email for so many years I would ditch it but I’m stuck with it.

[gg30340]

Are you a BT Broadband customer or just a BT Premium email customer?

This problem has been going on for years and I don't think it will be resolved by BT any time soon.

It might be a pain and take some effort but it might be worth getting a non ISP email service such as gmail and migrate your email away from BT.

As well as having a more reliable email service you will have the bonus of not being tied to an ISP for email and save £5 per month.

[Jane2018]

You might want to try mozilla thunderbird or at least try it as it is a similar mail service like windowsmail which I used to use and it is free of charge and seems to be more compatible with more things like new computers etc.