Is YVM105 a software bug or hardware?

[cherkoui]

i keep getting the YVM105 error on my Players. If it's a software issue I don't mind waiting for an update to fix it, but if it's a hardware bug I guess I need to get my box replaced. Does anyone know if a fauty box could cause this problem? done all the various resets and that hasn't fixed it

[zulu17]

Have a look at 

https://support.youview.com/youview-box/error-messages/fix-for-yvm105

[cherkoui]

Tried all those steps, still no luck 

if its a software issue i dont mind waiting around but if its hardware i guess i need to escalate it, which is why im trying to find out

[zulu17]

so are getting the error at all times or just periodically ?

Were your players working normally before if so roughly when did you start experiencing the problems.

Is the problem on each and every player ?

Do you have BT Tv Ip channels and do they play normally ?

Which Youview box are you using and what is the current (manufacture) software  version ?

[cherkoui]

i ONLY get the error with netflix.

all other players work perfectly (iplayer, 4, itv).

netflix on other devices works fine (including bt db t2200 - works fine).

i don't have any iptv channels right now, but i used to and they used to work fine.

it is the 4K box, all software + players up to date (29.45.0).

i've never tried netflix before on this box because i used the app on my tv before

[Keyinferno]

So this thread isn't about 'YVM105'. Its about 'I can't connect to Netflix'.

A poor thread title then and TBH you should have stated from the off what your problem was. As it honestly helps others to help you.

[Keyinferno]

Reading this thread may help -

https://community.youview.com/youview/discussion/6690775/netflix-app-unable-to-connect#latest

[cherkoui]

🙄 except when I launch Netflix it says YVM105 ERROR. TRY AGAIN LATER etc.

[cherkoui]

And thanks for the link but I'd already tried those steps before starting this thread. As the post says, the message I get is a YVM105 ERROR, that page refers to another error

[cherkoui]

Which is why I'm aiming to find out if YVM105 is a software or hardware bug, and if BT need to send me a new box