cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Mickeym
Contributor
801 Views
Message 1 of 27

Is it possible for a Mod to sort this out for me please

 BT infinity 2. Download speeds: 75Mbs/ 65Mbs/63Mbs/60Mbs and the final kick in the teeth today 52Mbs. That is after speaking to India for the 10th time last Friday. How can there be nothing wrong.!!!!!

This is the speed drops since June 2013 when I joined BT. For the first 8 months steady 75.42Mbs down, upload 12.59Mbs, line profile77.43Mbs, I have bt wholesale print out proof, great, did expect some drop over time, but not 23Mbs. Have spoken to India 10 times but nothing they do increase my speed. I asked for my line profile to be reset to no avail.  I contracted for Infinity 2 (40- 80 Mbs)

and as they stated in my paperwork expect 66.6Mbs down and 20Mbs up. Today it is 52Mbs. and the acceptable range of speeds is: 40Mbs to 54.97.

Have been posting but was advised to start my own and maybe a Mod could then help.

2 weeks ago my daughter was still receiving 74Mbs down but today she is down to 67Mb, same exchange as me, Wymondham Norfolk. Asked for another Home Hub 5b to try as mine is 5a but told nothing wrong with it, they told me line wa clear of noise.

Where do I go now?

 

0 Ratings
26 REPLIES 26
imjolly
Distinguished Sage
Distinguished Sage
792 Views
Message 2 of 27

Re: Is it possible for a Mod to sort this out for me please

can you post some stats

 

as hh5 go to hub manager then troubleshooting then helpdesk and post 1-12

 

run btspeedtester and when first test completes then run diiagnostic test and post results  Must be done wired nor wireless 

 

btspeedtester

 

can you enter your phone number and post results  remember to delete number  https://www.btwholesale.com/includes/adsl/main.html

 

try quiet line test  dial 17070 option 2 should be quiet and best with corded phone



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Mickeym
Contributor
772 Views
Message 3 of 27

Re: Is it possible for a Mod to sort this out for me please

Did you receive stats, as they are not showing on oage, Regards.

0 Ratings
pippincp
Sage
764 Views
Message 4 of 27

Re: Is it possible for a Mod to sort this out for me please

Nothing showing for us either. Just copy and paste into your reply and ignore the invalid HTML message, just hit post again.

0 Ratings
Mickeym
Contributor
757 Views
Message 5 of 27

Re: Is it possible for a Mod to sort this out for me please

1. Product name: BT Home Hub
2. Serial number: +068343+NQ33831531
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 20/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 23:28:14
6. Data rate: 20000 / 57398
7. Maximum data rate: 20690 / 65019
8. Noise margin: 6.1 / 6.2
9. Line attenuation: 19.5 / 17.9
10. Signal attenuation: 19.3 / 17.9
11. Data sent/received: 555.9 MB / 5.5 GB
12. Broadband username: bthomehub@btbroadband.com
0 Ratings
Mickeym
Contributor
753 Views
Message 6 of 27

Re: Is it possible for a Mod to sort this out for me please

 
FAQ

Results Image not loaded

 



1. Best Effort Test: -provides background information.

 Download Speed
 53.76 Mbps
  
0 Mbps55.56 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 53.76 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-55.56 Mbps .
 Additional Information:
 IP Profile for your line is - 55.56 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 14.48 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 14.48Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 

 

Please visit the FAQ if you are unable to understand the test results.

0 Ratings
Mickeym
Contributor
750 Views
Message 7 of 27

Re: Is it possible for a Mod to sort this out for me please


BT BROADBAND AVAILABILITY CHECKER

Telephone Number on Exchange WYMONDHAM is served by Cabinet 13



Featured Products


Downstream Line Rate(Mbps)


Upstream Line Rate(Mbps)


Downstream Range(Mbps)


Availability Date




High

Low

High

Low





FTTC Range A (Clean) 68.6 50.3 20 14.1 -- Available
FTTC Range B (Impacted) 59.7 33 19.9 8.9 -- Available

WBC ADSL 2+ Up to 8 -- 6.5 to 14 Available
WBC ADSL 2+ Annex M Up to 8 Up to 1 6.5 to 14 Available
ADSL Max Up to 6 -- 5 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available
0 Ratings
Mickeym
Contributor
749 Views
Message 8 of 27

Re: Is it possible for a Mod to sort this out for me please

Phew, got there at last. Regards.
0 Ratings
Mickeym
Contributor
734 Views
Message 9 of 27

Re: Is it possible for a Mod to sort this out for me please

Your fault details

Fault summary
  • Fault number:

    Date reported:

    Date closed:Open

  • Product affected:

    Telephone number:

 

Terms & conditions

 

On line check, I also have this fault come up:VOL051-************ States it is BT Retail servers. But India say's line is ok.

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
725 Views
Message 10 of 27

Re: Is it possible for a Mod to sort this out for me please

for security please delete vol ref



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings