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Newbie
726 Views
Message 1 of 9

Is it worth me changing from Virgin to BT

I am currently with virgin on a 20mb connection, though the past 4 months the speeds have been abysmal, at peak times my games lag my ping is at the lowest of 87 when it is usually 40-45 and it used to be about 19-29 in games, I am on my last tether wit them, they ignore my calls for help, I know BT is only via land line but what is land line like for gaming? 10mb is ample for gaming for me but the way. Does BT have abysmal connections at peak times like virgin?

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8 REPLIES 8
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Distinguished Sage
716 Views
Message 2 of 9

Re: Is it worth me changing from Virgin to BT

you should have no problems and connections are not a problem at peak times there are many gamers on BT I would not hesitate on changing
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Aspiring Contributor
671 Views
Message 3 of 9

Re: Is it worth me changing from Virgin to BT

John, you talk rubbish, you advise somebody to move to BT from Virgin. Do you read the other  posts you reply to,  all the problems and appaling service. I am leaving BT and would never deal with them ever again.  Hope your victim decides to ignore your advice!!! 

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Distinguished Sage
668 Views
Message 4 of 9

Re: Is it worth me changing from Virgin to BT

Hi yes I do read the other posts I would respectfully suggest you read through the many other ISP!s forums and see the same similar problems where ever you look just read the OP's post and the current problems they have had

The nature of forums are we're people come to with problems and complaints those that are happy have no need or reason to post
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Beginner
652 Views
Message 5 of 9

Re: Is it worth me changing from Virgin to BT

If you're a gamer, why don't you look into some of the other smaller broadband providers who have excellent customer service ratings such as Zen Internet and XILO.   I'm considering them for when my contract runs out.   BT and excellent customer service are oxymorons.

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Aspiring Contributor
637 Views
Message 6 of 9

Re: Is it worth me changing from Virgin to BT

I am aware of the other forums and do not really expect customer service at virgin to be much better, I can only hope. The point is to tell somebody to move from the frying pan to the fire, !!!?

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Aspiring Contributor
634 Views
Message 7 of 9

Re: Is it worth me changing from Virgin to BT

I left Virgin in AUGUST 2011....biggest mistake i ever made,loss of connection on a daily basis,i have emailed BT's famous contact us service which is **bleep**E!! all they send you is links that fix nothing and leaves you with same problem,i have emailed BT to tell them i am stopping direct debit as broadband dropping has been going on since day one...thats right..DAY ONE!!!! engineers said "its a BT exchange fault" but still got the problem so they can go eat ***T. Hope that answers your question???

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Distinguished Sage
618 Views
Message 8 of 9

Re: Is it worth me changing from Virgin to BT

Hi  steve22

 

I am sorry to see you are having problems with your BT Service


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

 

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Aspiring Expert
613 Views
Message 9 of 9

Re: Is it worth me changing from Virgin to BT

BT can be very slow for long periods of time, I find it difficult to get ebay and webmail to open most days, lots of buffering on youtube etc, which does not bother me that much, it works after a fashion. I think online gaming would be almost impossible on my connection.
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