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sparkyBri
Beginner
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Message 1 of 3

Is it worth wasting an engineers time?? homehub faulty!?!

 

i think this is mainley for the mods

 

when i renewd my bt broadband contract the operater said i dont need new equippent as i have a hh2 from my last 12mts contract, i said yeah thats fine as i dont like to change things that are not broken but i do have a small technical probem and could you put me thru to tech after i have renewd this contract. I spoke with tech and i told them my problem as i get no internet when the hub as been left on for some time it requires a manual restart as if its locked up, the tech support guy said its a faulty hub i said can i send mine back for repair he said because i have just renewed my order is still open and cannot send me one out i missed the guys call back the next day and phoned tech support back and they said the problem is within my telephone exchage and i would need an engneers visit to prove hub is at fault as i have just started working till 8pm on a night and the latest appointment they do is 6pm i was getting a little mad and asked to cancel however they wanna charge me £130 to cancel with no cooling off period i told them its the homehub at fault but they dont beleave me and said its not worth my job to send you a new router and i need an engineers visit to prove its faulty. however i have a borrowed netgear router on the past 4days or so and its been fine so far, so the point im getting at is there anyway i can send my hh2 for a repair or will i still need a visit??

 

Thanks Brian

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Is it worth wasting an engineers time?? homehub faulty!?!

I would phone uk sales 08007830056 and explain you just renewed your contract and expected to receive a new hub (HH2 or HH3 whichever you decide) and it has not arrived yet - what's happening as your existing HH2 is locking upor not keeping your connection



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sparkyBri
Beginner
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Message 3 of 3

Re: Is it worth wasting an engineers time?? homehub faulty!?!

thank you for your reply and info, they have given me a number to contact to try and reslove it so here's hoping i just missed them because they closed at 8pm 😞

 

once again thanks for the info

 

Brian

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