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In august 2014 at the end of my 12 month contract I terminated my phone and broadband services with BT and moved to Plusnet phone and broadband but for a further 5 months BT continued to debit my account for phone and broadband even through the line was supplied by Plusnet and I was paying them.
This means I was wrongly charge a total of £137 for line rental and broadband I wasn't using before I managed to get them to stop the direct debits.
I was told I would have to wait until my final bill the apply for a refund, which I did when the final bill finally came sometime in early 2015.
I have since spoke to BT customer services on 3 different occasions (most recently 18th January 2016) and have always been promised that there will be a cheque in the post in a few weeks but it never arrives!
The only thing I can think is that someone with more authority is blocking the customer services representatives request for my refund for some reason and then not telling me!
How can I get my refund that I have been waiting for for over 2 years! and been promised on 4 separate occasions?
Solved! Go to Solution.
I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. Once you have replied to them by the link, it can at present take up to five working days for them to re-contact you.