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Did you consider that it is the Apple TV that is the problem rather than BT?
If you do an Internet search there are a few posts there about Apple TVs having a problem connecting to networks
@QoQ there isn't actually a 'limit'. In the default configuration there are only 253 IPs available for allocation, but this can easily be modified if needed by changing the LAN IP/subnet configuration. I have no idea if this is possible with BT's Home Hub but it is certainly possible with third-party routers.
He just said to ensure as some ISP have a limit on actual internet connections .
I'd love to know which ISPs as I've never heard of this before, unless you're talking in the millions which could be considered an attack.
Which Hub are you using? I have seen some DHCP/DNS issues with the Smart Hub posted on the forum, so that could be related.
No idea it's just what he said to check in general. Happy it's working, just wondered why one device works fine in DHCP and other I had to configure manually that's all
I have a BT smart Hub (HH6)
That seems to be a known issue with the Smart Hub looking at the megathread discussing it's problems. Unfortunately, very few if any of the issues have been officially acknowledged by BT much less fixed. Hopefully with time they'll get a solid firmware out.