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Pannett001
Beginner
446 Views
Message 1 of 6

Is this a record?

Just been told that I can get a phone line and broadband installed on June 6th !!!! Just moved into a new house in an estate which has been up and running for over a year with most of the houses already connected!!!!!!! I live in Harworth,Nottinghamshire.
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5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage
443 Views
Message 2 of 6

Re: Is this a record?

Welcome to this customer to customer forum.

 

No, that is not unusual, especially if Openreach have to fully complete the external infrastructure. There could be issues like blocked cable ducts, or additional cables have to be laid to cope with the number of orders.

 

See othe posts like this.

https://community.bt.com/t5/forums/searchpage/tab/message?q=new+build#

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Pannett001
Beginner
439 Views
Message 3 of 6

Re: Is this a record?

They knew over 100 houses were being built so why weren't they on the case earlier ? It took less time to build the house !
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
425 Views
Message 4 of 6

Re: Is this a record?


@Pannett001 wrote:
They knew over 100 houses were being built so why weren't they on the case earlier ? It took less time to build the house !

Only Openreach would know the answer to that.

 

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Pannett001
Beginner
422 Views
Message 5 of 6

Re: Is this a record?

True!
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Webby
Distinguished Sage
415 Views
Message 6 of 6

Re: Is this a record?

Took me two months to get service on a new build estate.

The issue is sometimes the developer not informing Openreach of new houses.
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