Hi, I think this IS the normal level of service from BT. I have recently had, and am still having, a deplorable experience trying to switch our landline & Broadband services to BT. You may ask why we are bothering, but living 'out in the sticks' we unfortunately have little option if we want any decent broadband speed. (This may turn out to be a myth anyway!). Since placing our order 8 weeks ago we have had errors, delays and little help from anyone at BT. Our current status is that the broadband connection date has been moved to 'Unknown'! We've had 3 date changes so far.
I truely despair that such a large company can be so routinely and consistently bad in their treatment of customers. You only have to look at other forums to see the same experiences over and over again.
We are on the verge of deciding to live with our pitiful current broadband offering (weak and unreliable) rather than go through this chirade any longer.
If I were you I'd run, run away now! if you have a differnt option take it!
Is the home hub plugged into exactly the same place as it was when you got 62Mbs?
It they fitted a filtered socket, then you can only plug the home hub (without any microfilter), ito the small RJ11 socket, otherwise it will not work.
Is your phone working?
....And I have just spent a total of 1 HOUR waiting and then conversing with someone on online chat, in the complaints department. An HOUR!!!
How did it go LeonaR ?
We're still not there and have no idea when we will be !! they now want to split the connection dates of our Broadband and telephone line... so at best a week without any broadband connection and in the meantime they will have snaffled our landline back!
Today we had an email that is a complete LIE! (I rang up to check and they admitted it was).
It actually states that the broadband will be connected in 'up to half an hour' after telephone lie tansferrs. A LIE!! in an email signed off by the Managing Director of Customer Care - WHAT A JOKE !! I wonder what her salary is ? because she's not doing a very good job.
I think she actually exists, unless theyve made up a LinkedIn profile to make it look llike she does!
LIBBY BARR you are officially failing in your job - BT does not have ANY customer service !