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danbal
Beginner
494 Views
Message 1 of 2

Is this the way BT treating customers?

Dear Team,

I want to raise a complaint about the way your employee called Mohamed handled my call today 23/03 at 6:04PM.

I profundly dislike the way Mohamed tried to force me to stay with BT and the way he spoken with me without explaining himself properly. Mohamed did not also explained to me the termination of my contract and he had quite an attitude in the tone of his voice. I am deeply sad to have been treated with such poor manners after almost 2 years of being a BT client.

How do you train your employees? where you recruit them?

I am looking to hearing back from you soon.

Many Thanks,

Kind Regards

Daniele Balzarotti

0 Ratings
1 REPLY 1
NeilO
Moderator
Moderator
465 Views
Message 2 of 2

Re: Is this the way BT treating customers?

@danbal I'm really sorry you have cause to complain about the manner in which you were spoken to this evening this should not have happened. We'll be able to raise this feedback with the advisers manager if you send over your details on the  'click here to contact the mods' link in my forum profile.

You'll can find the link by clicking on my username, it's temporally down at the moment but if you try again over the weekend we'll get your details and raise a complaint.

Thanks

Neil

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