korky
Aspiring Contributor
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Message 1 of 2

Is this true

I recently moved house and became a new BT broadband customer. Due to diy within the house the electric was switched off a few times, consequently in the last 7 weeks I've asked for my line to be reset twice. In the last email from the tech team the following sentence intrigued me;

 

"I can reset your noise margin again, but I have to advise that we cannot keep doing this as it will have an adverse effect on the line itself".

 

Can someone explain this because at the moment I'm unsure whether this is completely true and I also feel I can't ask again.

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1 REPLY 1
RogerB
Guru
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Message 2 of 2

Re: Is this true

Yes it's true.

 

And doing it too often upsets the relationship between the line history profile ... and the DLM applied to it. (the line)

 

Causing possible future successful line negotiation problems.

 

If you know you're going to interupt the hub/router power supply numerous times for the sake of diy ....

 

It makes sense to power the hub down first, then put it on when you've finished .... in daylight preferably.

 

 

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