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Beginner
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Message 1 of 5

Issue accessing some websites

Hi

 

I have a problem which I can't seem to resolve. I have been unable to access miccrosoft.com and other subhedomains which is stopping updates etc. I have no parental controls, and whatever device I use it is not working. If I use my 4G or BT-Wifi (Pubic Wifi) I can reach it on all my devices. Does anyone have any idea what is blocking microsoft.com - and that seems to be the only site that is haviung this issue. I have also changed DNS per device to Google DNS to see if that was the issue.

 

I have a traceroute for microsoft.com

 

 

Microsoft Windows [Version 10.0.16299.0]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tracert www.microsoft.com

Tracing route to e1863.dspb.akamaiedge.net [2a02:26f0:30:284::747]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms broadband.bt.com [2a00:23c4:7e9a:8c01:e251:63ff:fe37:6a6c]
2 * * * Request timed out.
3 * * * Request timed out.
4 5 ms 5 ms 4 ms 2a00:2302::1102:100:33
5 5 ms 5 ms 5 ms 2a00:2380:3014:9000::6
6 5 ms 5 ms 6 ms 2a00:2380:14::33
7 4 ms 4 ms 4 ms 2a00:2000:2073:2::18
8 5 ms 5 ms 6 ms 2a00:2000:2073:6::1
9 11 ms 11 ms 11 ms ae6-xcr1.lnt.cw.net [2001:5000:0:1::2]
10 13 ms 11 ms 12 ms 2001:5000:0:312::2
11 12 ms 10 ms 12 ms akamaiint-gw-ucr1.mcr.cw.net [2001:5000:900:3::2]
12 14 ms 10 ms 11 ms g2a02-26f0-0030-0284-0000-0000-0000-0747.deploy.static.akamaitechnologies.com [2a02:26f0:30:284::747]

Trace complete.

 

I hope this helps any ideas I would be really greatful.

 

Sam

 

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Recognised Expert
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Message 2 of 5

Re: Issue accessing some websites

But that's not MS. Try "tracert microsoft.com".

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Message 3 of 5

Re: Issue accessing some websites

Here are the results:

 


C:\WINDOWS\system32>tracert microsoft.com

Tracing route to microsoft.com [104.43.195.251]
over a maximum of 30 hops:

1 6 ms 3 ms 2 ms bthub.home [192.168.1.254]
2 * * * Request timed out.
3 * * 11 ms 31.55.187.177
4 9 ms 7 ms 7 ms 31.55.187.176
5 9 ms 7 ms 8 ms 195.99.127.28
6 11 ms 8 ms 8 ms vhsaccess1-pos2-0.faraday.fixed.bt.net [195.99.127.5]
7 10 ms 8 ms 10 ms 195.99.126.55
8 117 ms 118 ms 117 ms be-72-0.ibr02.lon30.ntwk.msn.net [104.44.9.248]
9 116 ms 116 ms 116 ms be-8-0.ibr02.nyc04.ntwk.msn.net [104.44.5.28]
10 118 ms 116 ms 118 ms 104.44.7.207
11 116 ms 116 ms 116 ms be-3-0.ibr01.nyc04.ntwk.msn.net [104.44.4.35]
12 117 ms 117 ms 118 ms be-4-0.ibr03.ch1.ntwk.msn.net [104.44.4.33]
13 117 ms 118 ms 117 ms be-2-0.ibr02.ch1.ntwk.msn.net [104.44.4.56]
14 117 ms 118 ms 120 ms be-5-0.ibr01.dm2.ntwk.msn.net [104.44.4.76]
15 117 ms 121 ms 118 ms be-5-0.ibr01.dm3.ntwk.msn.net [104.44.4.183]
16 116 ms 115 ms 118 ms ae88-0.dm3-96cbe-1b.ntwk.msn.net [104.44.8.82]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

Thanks Sam

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Message 4 of 5

Re: Issue accessing some websites

What is a URL that fails?

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Message 5 of 5

Re: Issue accessing some websites

Well the Microsoft website - https://www.microsoft.com/ has the following:

 

This site can’t be reached

www.microsoft.com took too long to respond.
Try:
Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_TIMED_OUT

 

It is also having an effect on using things like the MS Media Creation tool as it cannot reach the website to download the ISO. 

 

Sam

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