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They do, but you would have to wait about five working days before they could look at it, as they are very busy, which is why I suggested live chat.
If you still would prefer to wait for one of the moderators to deal, then that can be arranged.
Thanks for your posts and welcome back!
Sorry for the problems you're having changing your BT Mobile package. You can send us over your details but it is going to take us a few days to get round to picking this up as we're very busy at the moment.
Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.