Issue with Talk21 email from apple iphone using outlook or mail apps

[renegadesi]

Hi,

I have had an issue on both my iphones today (using IOS 13.2.3 - current latest version installed earlier this week) when trying to access my btinternet email using either the outlook or the native mail app

It works fine through a web browser pointing at www.bt.com/email but otherwise just fails stating its "Unable to log in" with invalid IMAP username or password.  Has something changed for those with talk21.com email accounts that I'm not aware of?

Incoming Mail Server: mail.btinternet.com:993 (993 being the port)

Username: xxx@talk21.com (xxx is obviously replaced with my username as usual)

Password: my password which I use to login at www.bt.com/email 

SMTP settings

Outgoing Mail Server: mail.btinternet.com:465 (465 being the port)

Username: xxx@talk21.com (xxx is obviously replaced with my username as usual)

Password: my password which I use to login at www.bt.com/email 

[Keith_Beddoe]

@renegadesi 

See this post https://community.bt.com/t5/Email/Talk21-com/m-p/1898761#M65202

[renegadesi]

thanks, Ive read it.

It still doesn't work even if i use my username as xxx.t21@btinternet.com.  I've deleted the original account from my mail app (which was working until 5.23 this morning) and tried to add it using your method for both username and email account. It comes up with the same error.

[renegadesi]

Hi,

I have had an issue on both my iphones today (using IOS 13.2.3 - current latest version installed earlier this week) when trying to access my btinternet email using either the outlook or the native mail app

It works fine through a web browser pointing at www.bt.com/email but otherwise just fails stating its "Unable to log in" with invalid IMAP username or password.  Has something changed for those with talk21.com email accounts that I'm not aware of?

Incoming Mail Server: mail.btinternet.com:993 (993 being the port)

Username: xxx@talk21.com (xxx is obviously replaced with my username as usual)

Password: my password which I use to login at www.bt.com/email 

SMTP settings

Outgoing Mail Server: mail.btinternet.com:465 (465 being the port)

Username: xxx@talk21.com (xxx is obviously replaced with my username as usual)

Password: my password which I use to login at www.bt.com/email 

Ive also tried changing the details so the username is xxx.t21@btinternet.com - this also doesnt work. 

I also then tried (in desperation) trying the yahoo settings as previously posted above.  

Help!

[renegadesi]

is this sorted - I wonder if the link from yahoo to btinternet is down -see my post... although I can get in through www.bt.com/email and then use my talk21.com settings... can you?

[renegadesi]

and me too! Thanks David M  - my issue started this morning 5.23 am

[renegadesi]

noting the other threads - theres something fishy going on over the past couple of days.  whether its the link between yahoo and btinternet or something more sinister Im not sure of at the moment.

Either way, its affected a number of us who are trying to access the emails, generally via apple devices, generally mobile and generally using outlook or the inbuilt mail app.

[Andy_N]

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@renegadesiwrote:

noting the other threads - theres something fishy going on over the past couple of days.  whether its the link between yahoo and btinternet or something more sinister Im not sure of at the moment.

Either way, its affected a number of us who are trying to access the emails, generally via apple devices, generally mobile and generally using outlook or the inbuilt mail app.

---

Hi.

If webmail works, then there is nothing wrong with the account password - just access via an app or mail client. There are a vast amount of posts about this in general (though not relating to talk21 directly).

The usual thing to do is nothing, no password changes, no settings changes or app deletion/re-add or account deletion/re-add. Stop all devices from auto-checking and check one device every hour or so. This usually fixes itself from a few hours to a few days.

It is true there are a lot of posts relating to apple devices and/or outlook app - but this might be due to the prevalence of these devices/apps. However this issue will affect all devices/apps trying to access via IMAP or POP3.

[Andy_N]

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@renegadesiwrote:

Hi,

Please stick to one thread as it's easier to see the progress and keep tabs of responses etc.

[Matt-S]

Hi @renegadesi,

I have sent you a private message on how you can get in contact with the MOD team so we can look into this for you.

Thanks

Matt