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Contributor
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Message 1 of 2

Issues connecting to Amazon Web Services?

Morning All,

 

I get these problems from time to time, usually the resolve themselves in a couple of days but they are immensly frustrating.  Plus as I choose not to use the BT Home Hub (which caused me no end of wireless drop outs, etc) the BT Staff are usually unable to help, even though I know it is not an issue with the kit in my home.

 

So, today I am unable to connect to any website which uses a number of different Amazon web services... For example EvE Online:

 

Starting traceroute for launcher.eveonline.com

traceroute: Warning: launcher.eveonline.com has multiple addresses; using 54.230.9.154

traceroute to d1hoqe10mv32pv.cloudfront.net (54.230.9.154), 64 hops max, 52 byte packets

 1  192.168.1.1 (192.168.1.1)  0.639 ms  0.615 ms  0.407 ms

 2  * * *

 3  * 31.55.186.181 (31.55.186.181)  10.737 ms  10.945 ms

 4  31.55.186.180 (31.55.186.180)  11.141 ms  11.658 ms  11.594 ms

 5  195.99.127.110 (195.99.127.110)  11.308 ms  11.431 ms

    195.99.127.92 (195.99.127.92)  11.663 ms

 6  peer6-hu0-18-0-1.telehouse.ukcore.bt.net (213.121.193.177)  12.370 ms

    peer2-et-9-1-0.redbus.ukcore.bt.net (62.172.103.43)  11.253 ms

    peer6-be7.telehouse.ukcore.bt.net (213.121.193.179)  12.820 ms

 7  195.99.126.11 (195.99.126.11)  11.835 ms

    109.159.253.109 (109.159.253.109)  22.297 ms

    195.99.126.11 (195.99.126.11)  12.000 ms

 8  * * *

 9  * * *

10  54.240.221.106 (54.240.221.106)  11.261 ms *

    54.240.221.110 (54.240.221.110)  11.275 ms

11  176.32.106.146 (176.32.106.146)  14.248 ms * *

12  * * *

13  178.236.3.119 (178.236.3.119)  12.499 ms * *

14  * * *

15  * * *

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35  * *

Operation cancelled

 

I have a work around which involves using a VPN connection in a different country but that pushing the ping times and lag up quite considerably.

 

Does anyone know where it is best to report these routing / backbone errors to?  As the usual BT Helpdesk can't deal with anything unless you have a Home Hub Plugged in.

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Expert
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Message 2 of 2

Re: Issues connecting to Amazon Web Services?

Have you tried using different DNS Servers?

 

OpenDNS

208.67.222.222

208.67.220.220

 

OpenDNS Filtered servers: DNS servers that block adult content(apparently)

208.67.220.123

208.67.222.123

 

OpenDNS IPV6

2620:0:ccc::2

2620:0:ccd::2

 

Google

8.8.8.8

8.8.4.4

 

Google IPv6

2001:4860:4860::8888

2001:4860:4860::8844

 

Verisign

64.6.64.6

64.6.65.6

 

Verisign IPv6

2620:74:1b::1:1

2620:74:1c::2:2

 

If you want more than that look here:

https://www.lifewire.com/free-and-public-dns-servers-2626062

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