I wonder if anyone can help, or has had a similar experience.
We have just moved house, to a fairly remote property in Herefordshire. A few months back, Fastershire announced that this property could now get FTTP, and this is one of the reasons we purchased this property (we are heavy data users, and I need to WFH). As common, fast broadband was a high priority criteria for our purchase.
Anyway, cutting a VERY long story short. We ordered 200mb/s FTTP the day we exchanged. It was accepted with no issues. The next day, I rang BT about something else to be told the order was rejected by OpenReach. I've been and forth for over 3 weeks now, usually having to spend 1-2 hours a day on the phone, explaining my issue each time. BT escalated it to OpenReach 3 times, each time suspecting OpenReaches records were incorrect, each time OpenReach rejected the escalation.
I was finally told last Friday that they are at capacity, hence my order keeps being rejected. I don't seem to be able to get any more info, or enquire about if/when this can be resolved. It's impossibe to speak to anyone, and I don't receive phone calls I'm promised.
Even today, I can go on and it says online (BT and OpenReach) that I can get FTTP. I even tried placing a new order yesterday, and all went well, but when I rang again this morning, it was rejected by OpenReach, due to capacity issues.
Below are two screenshots which came from BT and OpenReach just today.
Any help or advice would be greatly appreciated. I've currently got an accepted order for this service, which BT seem unable to fulfil.
did you phone FTTP sales 08005874787
Yep, that's who I'm generally on the phone to each day. They then put me through to fibre ordering team, then I hit a brick wall again.
Thanks yeah. Although part of the problem is all the online ordering systems say it's available. So I can't even keep checking online. I'm not even sure if it's possible to be put on a waiting list or anything.